Our experience with **** has been extremely disappointing and deeply misleading. We purchased a package that explicitly promised a stay at the upcoming 5 star **** Hotel in Dubai, voucher Dubai Lifestyle experience which we did purchase was valid for one year. This promise was the main reason we agreed to buy the expensive package.
When we finally booked our flights separate from this package and contacted **** agent who recommended to reserve our stay two weeks before our arrival, we were suddenly told that **** Hotel was “not operational” and that we had to choose one of their 4 star properties, depending on availability. This was never mentioned during the sale.
What makes this even worse is that we checked independently, and the **** hotel was already operational and bookable at least two months before our arrival. Despite this, they refused to honor what we paid and have been promissed and continued insisting we accept a lower category hotel.
We raised multiple complaints, hoping for a fair solution. Instead, we were ignored completely, including by senior management. Even the CEO — who also acts as the Chief Sales and Owner Relations Officer did not respond or take responsibility. And Mr. ****, the so called Director of **** Experience, didn’t respond our emails and messages.
Based on our experience, the company’s behavior felt highly misleading and completely untrustworthy. We paid for a premium product and received something entirely different. It is absolutely not worth your money, you will lose it. I strongly advise others to be extremely cautious before dealing with this company. What they promise and what they deliver are two completely different things. They are all scammers!
