OhPolly.com

My package didn’t show up, so I reached out to support

My package didn’t show up, so I reached out to support, and Kelly dealt with my issue in a very competent and considerate manner. Now, I’m eagerly awaiting my delivery since if the clothes match the level of service, they should be worth the cost. I’ve already found the mindful modal collection and would wear it forever: it’s so stylish and classy. It looks high-end and refined.

Hi, I placed an order on August 25th with order number

Hi, I placed an order on August 25th with order number OHP7790GB84732039201. I paid NIS 110 for speedy delivery, but the package still hasn't arrived in my country. I checked with the delivery company, and it's very urgent for me. I relied on the promised delivery time and it hasn't come through. Can you please let me know when I can expect the package? It’s really important to me.

The ordering went smooth, and my package arrived fast.

The ordering went smooth, and my package arrived fast. Maybe even too fast!! I didn’t actually need what I bought since the event got cancelled, but the support team was really useful in giving me a return label when the website wouldn’t show it (probably my WiFi issue).

Ordering and delivery were smooth.

Ordering and delivery were smooth. In Canada, there were some import fees that were also handled properly. I noticed what looked like a double charge on my Visa and contacted them; the response was fast and very good. It turned out that it was just VISA putting a hold on the card until the final payment was complete. I want to thank Lauren for her great and friendly help.

I recently had an issue with sizing when

I recently had an issue with sizing when I ordered a dress. It was too small, and I couldn't exchange it as they were out of stock. The quality was good, but the fit was off. Then, I mistakenly ordered the wrong size again. With my graduation coming up and a tight budget, I was worried. Thankfully, the chatbot at Oh Polly was helpful and connected me to a nice agent. They checked everything and managed to update my order for an exchange even after it had been sent. Thanks for your swift and useful help!

Speedy response and incredibly helpful.

Speedy response and incredibly helpful. Thanks Olivia for your valuable assistance and precise details. Can't wait for my dress! Best regards, Marthese from Malta

I selected the wrong address that

I selected the wrong address that I do not live at anymore and realized once I had placed my order. I submitted a ticket and was told it’s takes up to 3 days to receive a response. I was really worried about that since I had selected the 1-3day express shipping. Within a few hours oh Polly got back to me and were able to update my adress. Thank you! Much appreciated:) I’ll have the perfect dress for my special event now!

I often buy from Oh Polly, their stuff

I often buy from Oh Polly, their stuff is always good. Recently, I bought something I had to return, but I couldn't do it in time. When I contacted them, Elisha and Charlotte helped quickly. They got permission for a late return from the bosses in just 24 hours, even on a holiday weekend! Thanks again for fixing this for me x

I aciddentally ordred the wrong size

I aciddentally ordred the wrong size. I submited a request to fix the order and within an hour, I received an email from Kasia who let me know that my order was fixed! Thank you so much for your help Kasia, this is my college graduation dress, so I really appreciate your assistance!

Poppy's stock availability is really good

Poppy's stock availability is really good and their follow-up is excellent. I needed to change size and the turnaround and the ease of use to do this under a time deadline was amazing. I was helped by Lauren at customer help who made sure of this.

Oh Polly is amazing!

Oh Polly is amazing! I wore a dress for prom, got tons of compliments. Clothes are flattering, beautiful. Great company, will buy more.

Polly's customer service

Oh Polly's customer service is great! They answered my email fast, which made me less stressed. I hope they get paid well for their good work.

I'm really disappointed with the company's customer service.

I'm really disappointed with the company's customer service. My parcel ended up at the wrong address, and the proof of delivery wasn't even close to my location. I sent emails explaining the situation, but it seems like they haven't been properly read because the responses don't address my concerns at all. I needed the dress for my 30th birthday, and now I can't afford to buy another one after spending £100 on this. I'm really upset about how I've been treated and I won't be recommending Oh Polly to any of my friends.

I've been a regular shopper at

I've been a regular shopper at ohpolly.com and Bo-tee for a while now, and I've always received my orders without any issues. However, this time around, my parcel from Evri never arrived. Despite reaching out to ohpolly.com, they refused to refund me for the £88 I lost. I'm extremely disappointed with this experience and won't be shopping with them again.

I placed an order with the company

I placed an order with the company, but soon realized I had provided the wrong address. Immediately contacting customer service within 30 minutes, I spoke to Kate, who assured me that the order was canceled. Unfortunately, 7 days later, I received a notification stating that the order was delivered to the incorrect address. Despite my efforts to communicate the issue, the company insisted that I try to retrieve the package myself, citing the mistake in the provided address. This is despite their earlier confirmation of the order cancellation. Regrettably, they declined to issue a refund, displaying a lack of customer appreciation and leaving me with a negative first impression of the company.

The persistent issue of intrusive

The persistent issue of intrusive advertisements overshadows any attempt to re-engage with OhPolly. Having refrained from shopping for years due to past inconveniences, recent attempts were marred by a removed review, non-functional Next Day Delivery (NDD) despite payment, and the need to verify pending points. The overall experience leaves doubts about the company's business practices, creating an uneasy journey. Future orders may mark the end of this turbulent relationship with OhPolly.

As a frequent customer, my recent

As a frequent customer, my recent experience with Oh Polly was disheartening. Delivery mishap left my package vulnerable on a busy street. Oh Polly's response to this poor delivery was lacking. They've left me waiting for a replacement, requiring an agonizing 5-day wait, and even suggested involving the police for a crime reference number. The minimal effort to address the issue falls short, especially when the items were intended for a birthday celebration. The overall customer service provided fails to meet expectations and leaves much to be desired.

Been a fan of their gorgeous

Been a fan of their gorgeous clothes and even left some sweet reviews before. But man, they've dropped the ball on me twice recently. Ordered on a Thursday, expecting that Friday magic for a Saturday night out. Nope, nada. Waited in twice, and zilch on the delivery. And get this, they push it to the next working day – like, really? If next day isn't happening, at least do the Saturday gig. No use getting my glam outfit on a Monday when my weekend plans are ancient history.

I'm fuming! So, my package

I'm fuming! So, my package ends up at my neighbor's, gets swiped, and I've been camping at home for days waiting for it. Hit up customer service, show them the Royal Mail card saying it went to the neighbor, and what do they say? Nope, it was delivered right to me! Total baloney. My stuff's gone, and Oh Polly's spinning tales. Worst customer service ever, hands down.

Despite encountering an issue

Despite encountering an issue with my discount code at checkout initially, the customer service team was very helpful and promptly refunded me the difference.

I faced some difficulties with

I faced some difficulties with the return process as the platform initially wouldn't accept my payment. However, I was able to address and resolve all the issues that arose.

I ordered for next day delivery with

I ordered for next day delivery with DPD, and the website cutoff time states 21:00 hours. I placed the order at 15:39, and at checkout, it stated that my items would be delivered the following day. However, my tracking now indicates that the order will be delivered two days later. The BOT is unhelpful, and I cannot contact customer service regarding this issue. Why pay for Next Day Delivery if it's not possible?

The chatbot is super easy

The chatbot is super easy and quick to use. It efficiently answers any questions you have and allows you to add further questions if needed. It's reliable for dealing with anything and everything.

I persisted and requested an escalation of my query

My experience with the company was initially marred by a refund policy issue, which led to frustration as I had to interact with multiple customer service agents. However, I persisted and requested an escalation of my query. Thankfully, it was promptly addressed and resolved. Despite the initial hiccup, I'm considering returning as a long-standing customer. I must acknowledge the politeness and efficiency of all agents involved. Special thanks to April, who ultimately resolved the issue, and to Holly, who diligently escalated and investigated the matter on my behalf. This experience, while challenging, ended on a positive note.

I returned an item and was owed a £15.99 refund

My recent experience involved a refund discrepancy. I returned an item and was owed a £15.99 refund, but I only received £9.01. Unfortunately, my attempts to resolve the issue through their chatbot were fruitless, and I couldn't locate any direct contact information on their website. This has been an inconvenient and frustrating experience, as I'm left having to pursue them to obtain the full refund I'm owed.

Their sizes don't match their size chart

I've had mixed experiences with Oh Polly. Their sizes don't match their size chart, and all the items I ordered were too small, despite following the chart. The quality didn't live up to the price for the two dresses I got. However, I did like the corsets and the skirt, although they were also on the smaller side for me.

I've received zero customer service

My experience with this company has been extremely disappointing. I've received zero customer service, despite being promised a response within 6 hours, which has now turned into 2 days of silence. Furthermore, an order I placed 2 weeks ago remains undelivered, and their lack of explanations is frustrating.

We lost a credit of $106

My experience with Oh Polly has been deeply unsatisfactory. We lost a credit of $106, and when we inquired about it, their customer service claimed that it had expired after 6 months and couldn't be used anymore, offering no compensation. We later discovered they had never issued the credit in the first place after we returned the items. This feels like a fraudulent practice where they've taken our money and merchandise.

quick and efficient customer service

I had a great experience with Lowri's quick and efficient customer service. She responded within minutes and helped me change the size of my graduation dress. I'm impressed with the speed and quality of their support. Keep up the good work!

The delivery of my package was a bit slow

The delivery of my package was a bit slow, and I didn't receive any tracking updates, which was a concern. However, the customer support team went above and beyond to assist me and ease my worries, providing impeccable service. I'd rate their support 10/10. As for the dress, it met my expectations but wasn't outstanding in terms of quality, and it was a tad larger than anticipated. Overall, the exceptional customer service made up for the minor issues with the product.