OhPolly.com

I got this dress and

I got this dress and let me just say, it's stunning. I went a size up, thinking it might be a bit snug, but turns out, it fit quite well anyway. The tailoring is top-notch, and the corset? Absolutely loved it. But here's the thing, I wish the website had more details about the fabric. It’s all synthetic, and wearing it was a bit warm. Probably better for cooler days or evenings, I think. But overall, I'm thrilled with how it turned out. The dress looks fantastic in pictures, too. So, despite the little hiccups, I'm really pleased with this buy. Cheers!

I was really excited to

I was really excited to wear my new outfit on a day trip. The style looked great, and I thought it was gonna be perfect for my adventure. But man, was I wrong. After just one day of wearing it with a simple backpack, the fabric started showing signs of wear and tear. I was super disappointed to see it got damaged so easily. I mean, I expected better quality for the price I paid. It's kinda frustrating when something doesn't hold up, especially when you’re out and about. The whole thing left me feeling like I wasted my money on something that just couldn’t keep up.

I gotta say, Oh Polly

I gotta say, Oh Polly has seriously won me over! Some of their pieces seem like they're crafted for specific body shapes, but surprisingly, there's a bunch that fit different figures perfectly. It’s like they’ve cracked the code on mixing fun, trendy styles with a universally flattering fit. And the quality? Top-notch. I’m all about those little details—the double lining, those sneaky built-in shorts under dresses, and the overall structure. It feels like they really put thought into each piece. Recently, I had a tiny hiccup with a refund, but Stephanie from customer service handled it like a pro. Quick response, super helpful, and just really nice. With such fab clothes and amazing service, I’m sticking with Oh Polly!

I shopped at this

I shopped at this store and was pleasantly surprised by the quality of the dresses, especially for the price. They're really well-made, and you can tell they’re going to last. Had a bit of an issue with one of the dresses, but when I reached out to their customer service, Abbie was super helpful. She made the whole refund process easy and stress-free, which I really appreciated. It's not every day you get such friendly and efficient service, right? This experience has definitely made me a loyal customer. I’m already planning my next shopping spree here. If you’re looking for great dresses without breaking the bank, this is the place to go!

I just got my order

I just got my order and wow, the quality blew me away! Seriously, it's like they made these clothes just for me. Everything fits perfectly, and I couldn't be happier with what I picked out. As someone who's pretty picky about clothes, I'm genuinely impressed. This was my first time buying from this place, and now I'm definitely hooked. Can't forget to mention how fast the delivery was—it felt like I blinked, and my package was at the door. It's not every day you find a store that gets everything right, from the product to the shipping. Safe to say, I'll be back for more shopping soon.

Wow, this dress turned out

Wow, this dress turned out to be a total win! It's gorgeous, and the quality is top-notch. I grabbed an XS, and it fits like a dream. Seriously, it feels like it was made for me. And talk about customer service—those folks are amazing! Super friendly and lightning-fast with their responses. I had a little question about the size, and they were so helpful, making sure everything was spot on. Honestly, it was a fantastic experience from start to finish. I'll definitely be shopping with Oh Polly again. If you're on the fence, just go for it; you won't regret it!

I recently had a pretty

I recently had a pretty frustrating experience with this company. Their return policy is just too short, only giving you two weeks to send things back. And the refund process? It's all over the place. I used a gift card worth over £80 for part of my order, kept an item that was over £100, yet they still refunded the gift card instead of giving me the cash back. It just doesn’t add up. I haven’t come across this kind of confusion with other stores before. Overall, it was a pretty disappointing experience, and I’m not planning on shopping with them again anytime soon.

I bought a dress

I bought a dress from Oh Polly, but it turned out to be damaged after just one wear. At first, there was a bit of back-and-forth confusion, which might have been my fault since the email attachments probably didn’t go through. Anyway, once we sorted that out, their customer service was pretty quick to respond. They offered a replacement without any fuss, which was nice. I appreciate how they handled it all; they made sure everything was sorted out in the end. It’s good to see a company that cares about making things right. Definitely gives me confidence to shop with them again.

I ordered a dress,

I ordered a dress, and let me tell you, it was a rollercoaster! There was a hiccup with the delivery, so I reached out to the customer service team. They were super quick to respond, and within a day or two, everything was sorted out. Seriously, that's lightning-fast! It's clear that having great products is important, but having a team that actually cares and acts fast is just as crucial. When my dress finally arrived, it was perfect! The fit and fabric were just amazing, beyond what I imagined. The experience left me really happy and definitely a loyal customer. Kudos to the team for nailing customer service!

I had a situation

I had a situation with my order from Oh Polly, and I gotta say, their customer service really came through for me. They treated my issue with genuine respect and urgency, which isn't something you see every day. I reached out with a concern about my order, and they were on it right away, making sure everything got sorted out quickly. Given how big the company is, I was expecting a long wait, but surprisingly, it wasn’t too bad at all. They kept me updated throughout the process, which I really appreciated. Overall, I left the experience feeling pretty satisfied and grateful for their help. It's nice to know they truly care about their customers.

I was so excited to

I was so excited to get my new heels, but when I opened the box, one was damaged! They were packed well, so it didn’t happen during shipping. I can't believe someone actually sent these out like this. I tried reaching out to customer support, but no one seems to be responding. The heels look stunning, but the service? Not so much. I'm supposed to wear them to a wedding this weekend, and now I'm stuck with a damaged pair. It's frustrating, like my money just went down the drain. Really disappointed, and it makes me think twice about ordering from them again. Always double-check your deliveries for damages!

I just got my hands

I just got my hands on the burgundy Vasanta dress, and let me tell you, it's a real gem! The delivery was lightning fast, which was a nice surprise. When I tried it on, the fit was spot on—like it was made just for me. The fabric feels amazing, soft yet sturdy, and the color is just perfect for me. I couldn't believe how well it matched the description. It’s not always easy to find something that looks this good and fits so well. Honestly, this dress is a new favorite in my wardrobe. I'm already thinking about getting it in another color!

Shopping for a dress turned

Shopping for a dress turned into quite the saga. I bought a lovely dress for £67 with a discount code, but needed a bigger size. Turns out, exchanges weren't an option. Instead, I had to reorder with store credit, and was promised a £17 refund. But then, disaster struck—my second order vanished in transit. Oh Polly refunded just £67 in store credit, but by then, the dress price had gone up and my discount code was invalid. So, I had to shell out an extra £18, totaling £85 for the same dress. To make matters worse, all communication was through an AI chatbot, with agents giving mixed information. What a hassle!

I can't believe what a

I can't believe what a hassle my return with Oh Polly turned into. I sent back two dresses, worth around £200, using their return process and dropped it off at the designated ParcelShop, with a tracking number to prove it. But then, Oh Polly claimed they received items from another brand instead. They said they’d investigate with the courier, Evri, but after weeks of back and forth, they denied my refund without showing any investigation results or even a photo linking my tracking number to the wrong parcel. I asked for all sorts of info—courier findings, parcel weights, warehouse records—but got nowhere. This mix-up wasn’t my fault, and I expected a fair investigation. It’s been super frustrating, and I'm really disappointed.

I bought this gorgeous

I bought this gorgeous dress, and while it looked amazing and fit like a dream, something just didn’t sit right with me about the delivery. I mean, I spent $278 on this piece, not to mention the $18 for postage, and when it showed up, it was stuffed in a plain plastic bag. I guess I expected a little more pizazz for something at that price, maybe a nice box with some tissue paper or something. The communication was solid, and the shipping was surprisingly quick, but the presentation left me a bit underwhelmed. It’s the little things that make a big difference, you know?

I had a frustrating

I had a frustrating experience with Oh Polly's customer service. My husband has ordered from them before without any issues, so I decided to place an order myself, given their reputation for quality. Everything seemed fine until I received a notification that my package was delivered, complete with photos. Yet, when I checked, there was no package to be found. I reached out to Oh Polly with my details, and they started an investigation. The outcome? They claimed the package was delivered and refused to offer a refund or replacement. It's baffling how a package can be marked delivered but isn't actually there. I'm left without my order and no resolution. I'm planning to contact my credit card company to dispute this. Oh Polly, please improve your customer service and delivery process.

I had a bit

I had a bit of a mess with my Oh Polly order, and it's been quite frustrating. I picked ASDA as the collection point, thinking it’d be convenient since it's open daily. But somehow, the delivery company couldn't get my package there, and it went back to Oh Polly. I reached out to sort it out, hoping they'd send it back quickly. Instead, Abbie from customer service cancelled my order entirely because they couldn’t guarantee next-day delivery. I never asked for a cancellation, and now the items I wanted are gone or pricier. It feels like I’m the one paying for something that wasn’t my fault. I expected better, especially as a repeat customer, and I'm not sure I'll be ordering from them again.

I had an experience

I had an experience with Oh Polly that left me scratching my head. I wanted to exchange an item, but their system blocked it because stock was low. They said it was to avoid double-selling, which I get, but why not let existing customers secure an exchange? I was told to just buy it again before it sold out. That seems unfair, right? I already bought it once! They offered me a refund and to cover the price difference if I repurchased, but that doesn’t guarantee I get the item. I might end up without it or with the wrong size. Their policy seems to favor new sales over loyal customers needing an exchange. It feels like they’re missing the point.

I bought two dresses for

I bought two dresses for my daughter, super excited, you know? But they didn't fit. So, I sent them back just like they asked, all packaged up. But then, they told me they didn’t get the dresses—said I sent them random stuff instead. Seriously? No refund, nothing. I was really counting on that money back. I’ve now seen loads of other reviews where people faced the same issue. It's frustrating. Just a heads-up, unless you're completely sure you'll keep what you buy, maybe think twice about ordering from here. It's turned into a bit of a hassle, and honestly, who needs that stress?

I feel so let down

I feel so let down by Oh Polly's customer service. It's my third time reaching out to both Oh Polly and Evri for the same problem. I made a mistake with my postcode when I ordered but quickly gave them the right one (SW1P 3DR). They said they'd fix it, but my parcel still got sent to SW19 3DR. I've told them so many times that I don't live there! This dress was for my engagement, and it's still not here. It's so frustrating, especially since there's no phone support, and the chat takes ages. After being told it was sorted, I really expected more. This whole mess has been so stressful and disappointing, and I'm losing faith in their customer service.

I bought a dress

I bought a dress online, and let me tell you, it was spot on! It looked just like the one on the model, and the fit was absolutely perfect. Seriously, I couldn't have asked for a better match. But here's the thing that got me a bit frustrated: the price. Just when I was about to check out, it suddenly jumped up. I mean, who likes that kind of surprise, right? It would be so much better if they just listed the exact prices upfront. I love the dress, but I’d appreciate a heads-up about any extra costs. Still, it’s a great dress and I’m happy with my purchase, just wish the pricing was clearer.

I was really looking forward

I was really looking forward to getting my new outfit, especially since I've bought the dress version twice before and loved it. But, this time, things didn't go as planned. When my order finally arrived, I was eager to open it, expecting the same great experience. Instead, I found a big letdown—a piece that looked like it had been worn before, complete with makeup stains. It's kinda frustrating, especially since I've had such good experiences with Oh Polly before. I just didn't expect to get something that seemed used. It really put a damper on the joy of getting my package. I hope they sort out their quality checks, 'cause this was not cool.

I had an experience

I had an experience with Oh Polly that left me really impressed. Their clothes are just amazing, both in terms of design and quality. You can tell they put a lot of effort into making everything look perfect and feel luxurious. But what really stood out to me was their customer service. I had an order that got lost during shipping, and I was quite worried about it. However, their team was absolutely fantastic. They were so dedicated and went the extra mile to make sure I got a replacement quickly. It's rare to find a brand that genuinely cares about its customers like this. Highly recommend them if you're looking for stylish outfits and a company that truly values you!

Went shopping for a wedding

Went shopping for a wedding outfit for my daughter and stumbled upon this stunning dress. I was a bit skeptical at first, thinking it might not work for her, but wow, was I wrong. The dress fits her perfectly, like it was made just for her. She was unsure initially, but now she's head over heels about it. The color and fabric are just beautiful, and it even came with these matching mini shorts for that extra touch of modesty. It’s such a relief to find something she loves and feels comfortable in. Now she's all excited for the big day, and I couldn’t be happier with this purchase.

Ordered something on 26/6/26, thinking

Ordered something on 26/6/26, thinking it'd be here soon. Fast forward to 30/7/26, and still nothing. It's been over a month, and I'm just left hanging. I reached out to ask for a refund since, you know, I've been waiting forever. But instead of getting my money back, they just sent me the same tracking number I already had. What am I supposed to do with that? It's like they’re not even listening. I mean, I paid 96 euros, which isn’t pocket change, for this package, and now I'm just frustrated. It’s a big letdown, and I'm not sure if I'll order from them again.

I ordered a dress,

I ordered a dress, and let me tell you, it was quite the experience. I usually wear a size 12, but because of my bigger bust, it was suggested to size up to a 14. Big mistake! The dress turned out to be way too big around my waist and hips, and now I have to get it altered. I really should've trusted my gut and gone with the size 12. The fabric's stretchy enough that it would have fit my chest just fine. Ordering and shipping were smooth, though, so no complaints there. Just wish I didn't have to go through the hassle of tailoring. Lesson learned for next time, trust your instincts!

I had this dress that

I had this dress that wasn’t quite right, you know? A little issue with it. So, I reached out to customer service, kinda expecting the usual hassle, but nope! They were on it in no time, sorting things out like pros. No endless emails or waiting around. Just quick, helpful folks who really cared. Made me feel like I was in good hands. Honestly, it’s this kind of service that keeps me coming back. Plus, everything I’ve bought from them so far has been top-notch. It's like they really know what they're doing, both in quality and service. Just makes shopping there a breeze!

I had an experience that

I had an experience that truly stood out with Bailey and Lauren from customer service. I was thrilled with my capri jumpsuit, but after the first wash, the color bled despite carefully following the care instructions. I sent them photos and the batch number, and to my surprise, a replacement was sorted out within two days. It's not often you encounter such swift and genuine service. Their emails were full of kindness, and I felt valued as a customer. It's rare to find such dedication nowadays. Big shoutout to Bailey and Lauren for being awesome! They definitely deserve a 10/10 for their amazing efforts.

I bought something online

I bought something online and thought I hit the jackpot with free shipping as a new customer. But guess what? Turns out, the free shipping deal only applies to local customers, which I totally missed in the fine print. I feel a bit tricked, to be honest. Plus, the item I ordered was too small. I was really excited when I ordered it, but now I'm stuck with something I can't use without extra shipping costs. It's frustrating because I thought I was getting a great deal. Next time, I’ll definitely read all the details more carefully. Lesson learned, but it still stings a bit.

You know, dealing with refunds

You know, dealing with refunds can be a real pain sometimes, right? But this one time, I reached out to Oh Polly's customer service, and let me tell you, it was surprisingly smooth. Kasia, the rep who helped me, really knew her stuff. She listened to my problem about the refund and got it sorted out faster than I expected. It's not every day you find a customer service team that genuinely cares and delivers like they do. Every time I have a question or issue, they're on it, making sure things are right. It's just nice knowing there's a team that actually makes the effort to help, you know? Definitely makes me keep coming back.