OhPolly.com

I decided to splurge

I decided to splurge on a couple of dresses, spending close to £200. I was really looking forward to getting them in two days as promised. Then, out of the blue, I got a message saying they wouldn’t even be in the warehouse until 7th June. Talk about a letdown! With prom just around the corner, I’m now scrambling to find another option that can actually deliver on time. It's frustrating that they took my money before letting me know the dresses weren’t in stock. This experience has been so disappointing. I can’t see myself ordering from this place again.

Just got this amazing dress

Just got this amazing dress and I'm over the moon! At first, I was kinda worried about the sizing, but I checked their size guide and measured everything carefully. Turns out, it fits like a dream! The quality is impressive, feels really well-made. What's even better is how they kept me in the loop about my order every step of the way. I mean, who doesn't love knowing exactly where their stuff is, right? Plus, it showed up earlier than I thought it would, which was a lovely surprise. Overall, super happy with my purchase and can't wait to show it off!

I was shopping online and

I was shopping online and hit a snag when the discount I got in my email didn't show up at checkout. Frustrating, right? So, I decided to contact customer support. Katie and Stephanie were quick to jump in and assist me. They were both super responsive and really knew what they were doing. After a few messages back and forth, they managed to sort everything out for me. It's nice to see a company that actually cares about its customers and takes the time to help out when things go wrong. Now I can enjoy my purchase without any worries. Big thanks to Katie and Stephanie for turning a tricky situation into a smooth experience!

I gotta share how much

I gotta share how much I enjoy shopping here! Their clothes? Just stunning every time. I’ve ordered a bunch of times, and the delivery is always super fast, which is such a relief when you’re eager to get your hands on some new fashion. The few times I had issues, their customer service jumped right on it and sorted things out quickly. That’s something I really appreciate. And let’s talk about sizing—everything fits just like it should, which is awesome because it means no annoying returns. This company has definitely become my go-to for keeping my wardrobe fresh and stylish. It's rare to find a brand that ticks all the boxes like this one does.

I had this experience with

I had this experience with the team at Oh Polly, and I gotta say, it was pretty great. Bailey, Elle, and Stephanie were super quick to respond and genuinely helpful with everything I needed. I was a bit nervous at first, thinking there might be some hiccups with my requests. But nope, everything went through just fine. The only bummer was that the dresses didn’t fit me quite right, but that's not gonna stop me from shopping there again. The team’s support was top-notch, and it really made a difference. Big thanks to them for all their help! Can't wait to give it another shot and find the perfect fit next time.

Stumbling upon their website was

Stumbling upon their website was a total game-changer for me. Who knew I'd find a brand that I'd end up absolutely adoring? The moment I saw their collection, I was hooked. The styles are seriously on point, and the fits? Just wow. It's like they read my mind and designed everything just for me. I never thought I'd be this excited about clothes, but here we are. It's safe to say I've found my go-to brand for sure. Every piece I've gotten so far has been a knockout. Can't wait to see what they come up with next!

Oh Polly is absolutely my

Oh Polly is absolutely my go-to spot for clothes. The quality of their stuff is consistently impressive, and their customer service is just spot-on. Whenever there's an issue, it's sorted out super quickly, which I really appreciate. Their designs are always on point, and I've got my fingers crossed they keep coming out with more of those sparkly, eye-catching dresses. They're real show-stoppers! Shopping there feels like a treat every time, and I can't wait to see what they roll out next. If you're into standout styles that turn heads, Oh Polly is definitely the place to check out.

I ordered this dress from

I ordered this dress from Oh Polly and thought I'd have to jump through hoops to return it. But, boy was I wrong. I had a small hiccup with my return, and I was ready to brace myself for a long wait. Instead, their customer service got back to me super quick and sorted everything out without a hitch. It was such a relief to have my issue handled so smoothly. Honestly, it's rare to find a company that deals with problems this efficiently. It made me feel valued as a customer. If you're considering shopping with them, I'd say go for it. They're top-notch when it comes to customer care!

Stumbled upon OhPolly last year

Stumbled upon OhPolly last year, and now it’s basically my go-to brand. Seriously, most of my closet is filled with their stuff. If I'm hunting for a specific piece, I don't even think twice about checking anywhere else. Their styles just fit me perfectly, and the quality is always top-notch. It’s like they get my vibe, you know? Every time I wear something from them, someone asks where it’s from. It's nice having a brand that feels like it gets you. Shopping with them is always a breeze, and returns, if needed, are straightforward. Honestly, I can't imagine my wardrobe without OhPolly now.

I gotta say, I really

I gotta say, I really love Oh Polly, but I had a bit of a hiccup with their corsets. The first one I got had a seam that was all wrong. I reached out, and they were super nice about it, sending me a replacement right away. The second corset had this tiny issue too—one of the bones was a tad longer than the others. Funny enough, it fit me just right, so no biggie there. I do think they should double-check their quality control on this batch of corsets, though. Despite these little problems, I’m still a big fan of the brand. And shoutout to Lauren for being such a gem with her customer service!

I ordered twice from OhPolly,

I ordered twice from OhPolly, and honestly, it's been a bit of a mess. The first order arrived but was missing two items. Then, the second order was supposed to be here today, but the tracking info hasn't changed at all. I tried reaching out to them a couple of times, hoping to sort things out, but got no response. It's frustrating because I paid for next day delivery, yet now they're telling me to wait two more working days so they can check some camera footage. I really expected better service, and this has been quite disappointing. Just wanted to share my experience in case anyone else is considering ordering from them.

I gotta say, dealing with

I gotta say, dealing with this company was a real treat. Every time I reached out, they hit back with lightning speed, making sure everything was just right. Seriously, they didn’t miss a beat. I felt like they genuinely cared about getting things perfect for me. And the item? Spot on! Fit like it was made just for me, and just in time for my sister's wedding—what a lifesaver. It’s rare to find a place that nails both the product and the service like this. Huge thanks for making everything smooth and stress-free. Definitely gonna be my go-to from now on!

I had a bit

I had a bit of a hiccup with a return. Instead of getting a refund, I ended up with store credit, which wasn't what I was hoping for. But, I gotta say, the customer service team was super quick to jump in and fix things. Once I reached out, they got everything sorted out fast, and my refund was processed without a hitch. Elle-Eleanore, in particular, was fantastic! Her professionalism and help made the whole process so much smoother. In the end, I’m really happy with how everything was handled. It's nice to know there's a team that truly cares about getting things right for their customers.

I thought I'd try this

I thought I'd try this shop again, hoping for a smooth ride, but things went a bit sideways. Ordered a pair of shoes, got the wrong size, so I used my store credit to grab the right size and a new shirt I had my eye on. The shoes fit great this time, but the shirt wasn’t my style, so back it went. Expected a refund to my card, but nope—store credit again. Tried asking them about their policy, but no clear answers. It’s like I’ve been stuck in a cycle, swapping stuff instead of getting my money back. Not sure I’m up for another round with them.

I ordered something important

I ordered something important, and it got sent to the wrong address. It’s frustrating because I needed it quickly, so I had to buy it again. I reported this over a month ago, and despite giving all the info you asked for, I haven't heard back. This radio silence isn't cool. I really expected better communication and a quicker resolution from you guys. If you don't sort this out soon and refund me, I'll have to take things into my own hands and get my bank involved. Consider this your last chance to make things right. Please handle this swiftly.

I walked into the store

I walked into the store feeling a bit anxious because I realized I was missing an item from my last purchase. Katie and Lauren were absolute lifesavers. They jumped right in to help, and I couldn’t believe how quickly they sorted everything out. Their efficiency was incredible, making what could have been a frustrating experience so much easier. Honestly, I've dealt with customer service before, but nothing quite like this. These two went above and beyond, and it really made my day. I just want to give a big shout-out to them for their hard work. It's rare to find such dedication and helpfulness, and it didn’t go unnoticed. Thanks a ton, Katie and Lauren!

OhPolly's got some seriously stunning

OhPolly's got some seriously stunning designs, even if I do wish they had more modest options in their lineup. I'd definitely fill my closet with more if they did! The website's super easy to get around, which makes shopping a breeze. The quality of the clothes? Top-notch, every single time. Delivery's quick, which is awesome, but it’d be nicer if it didn’t come with a fee. Same goes for returns—not exactly free. It’s a small gripe though, considering how much I love their stuff. A bit more variety in styles would totally make my shopping experience even better, and I bet I’m not the only one feeling this way.

I ordered this outfit and

I ordered this outfit and was really impressed with how quickly it arrived. The packaging was neat and tidy, which was a nice touch. When I first took it out, the material felt pretty high-quality, which made me feel confident about wearing it. I wore it to a gathering, and people couldn’t stop saying how great it looked. That made me feel awesome! I'll probably order more stuff from this place, although figuring out the right size took me a bit of time. It's a minor hurdle, but totally worth it for the compliments and the feel of the fabric. Can't wait to see what else I can find!

Thea, I really appreciate your patience and kindness!

You answered my questions clearly and with real care. It's hard to find good customer support nowadays, and I felt lucky to talk to someone who really cared about my problem. Your help made things much easier and I am very grateful for your attentiveness.

Your dress designs always look amazing and creative.

Your dress designs always look amazing and creative. You never fail to surprise me with new styles, but the sizing can be a bit tricky. One dress I got in size 4 fit perfectly, then another in size 10 was too big even though the chart said it should fit. The next one in size 6 felt tight, and now the size 8 I ordered is still small on me. It would be great if the size guide was made a bit more acurate, so shopping could be easier.

Great customer support and quick answer

Great customer support and quick answer to my question about the dress coming back in stock. Very good experiance and I plan to buy the dress once it’s ready again.

I had an order that went missing during delivery

I had an order that went missing during delivery, and the moment I told the Oh Polly team, they acted fast to help and kept me informed constantly. Eleanor, Paige, and Bailey were amazing. Even though my package never arrived, I will keep buying here because of how friendly and caring these ladies were. Good customer service means a lot, and they made sure to handle my issues quick and smooth. Big thanks to everyone!!

SCAM! DISHONEST, STAY AWAY!!!

Extremely unsatisfied with my first experience purchasing from Oh Polly. On 8/20 I purchased 2 of the same dresses as I wanted them for my wedding reception (size 2 & size 4) I was in between sizes so I needed them BOTH in time by 9/15. I was notified 8/21 my dresses were shipped from the UK (I’m in the US). After waiting 4 days the tracking never updated from “awaiting carrier pick up” which means this package had never been dropped off. So I email for assistance politely asking when it would be dropped off. Jasmine responds with a screenshot of a website I cannot see the URL of showing an acceptance scan and that all is good it’s on the way! Perfect. Check back on the tracking ID they supplied me, still no change from “Awaiting Carrier Pick up”. Thinking this must be some technical error, I trust Jasmine’s response and wait patiently. On 9/29 (9 days after purchase) I receive an email “Congrats! Your new order has been placed for $163”. I never placed a second order. I review the email and it’s the SAME dress I purchased, in a size 4 (one of the sizes in my current order I’ve been waiting on). I reach out asking what is going on as I never placed a second order and additionally never received any communication that a second order was placed from Jasmine or any customer service rep. I get a response from Paige this time saying “Since your package is taking awhile at customs we’ve reshipped a replacement order free of charge!” First and foremost this struck me as completely odd as customs notoriously takes awhile. Furthermore, the status of the tracking ID NEVER even made it to customs, it was still in Oh Polly’s possession. So I respond, if this is a replacement order, then where is the other half of my order? I ordered 2 dresses (size 2 and size 4) and this “replacement” order only shows a size 4. Additionally, I visit their website and guess what is miraculously out of stock? The size 2 dress I purchased 9 days ago that was indeed IN STOCK when I purchased. Giving Paige this information and asking what actually happened to my original order has yielded silence from Oh Polly. I reached out to Jasmine as well regarding the whereabouts of my original package and no response. What a company of honesty and integrity. What I believe happened is they printed my label and never shipped my items, once I began asking where my package was, is when they decided to ship my order over a week later but now one of my items was out of stock due to them waiting 9 days after my original purchase to ship my items. So instead of being honest about the situation, they lie and say customs was just taking too long. I’ve never ever ever known a company to ship free merchandise just because customs is taking the normal amount of time. I’ve followed up with the tracking they supplied with FIC FedEx and they have confirmed they never received the package. Complete dishonesty and sketchy from and beginning. Both Jasmine and Paige’s responses were dishonest so I’m questioning the overall moral of this company if BOTH reps are trained to lie to the customer. I’ve yet to hear back still from either reps about what is going on. I will never purchase from this company again. Terrible experience with a terrible company

I bought a miniskirt for my wife a few weeks ago.

I bought a miniskirt for my wife a few weeks ago. Since we weren't familiar with Oh Poly's products, their process, or the US to UK sizing differences, we needed the patience and care from their helpful customer service team to guide us through. We were pleased with the experience and the quality of the product, so I decided to order a second miniskirt. I am sure this one will be just as enjoyable as the first. The excellent support we received throughout both purchases from Oh Poly’s great customer service team has been a nice surprise.

A quick and smooth purchase

A quick and smooth purchase, great quality material and excellent customer service, very happy with everything.

Great service overall.

Great service overall. It's not often I find good customer support, but everyone I've spoken to at Oh Polly has been kind and helped me resolve my issue fast. Thanks so much!

When I reached out via email becasue of a problem

When I reached out via email becasue of a problem, I got a reply and solution in just a few minutes. This was really great since many companies don’t respond this fast.

The service was great!

The service was great! I had a problem with my student discount, but they quickly fixed it by giving me back the difference. Their reply time was super fast, and I really valued their effectiveness in dealing with my issues. Thank you!

No Refund & Shocking customer service

NO REFUND, do not order from this company! I ordered multiple dresses to try on for my university graduation, sadly none of them suited or fitted correctly, probably due to it being my first OhPolly order and me not being familiar with their sizing. I therefore packaged up the dresses neatly and returned them to the In-Post locker, and of course was satisfied that I done everything to return them to the company safely. By the time my parcel had arrived at their warehouse they refused me a refund and sent through images of some other garments saying that I had swapped out the dresses. I had never before seen these other garments. I of course was shocked, and alerted them to the fact that the dresses must have been stolen in transit… That or more sinisterly the company is scamming people for money! I have never before worried about returning an item online, and I have never run into this issue, it has completely put me off ordering online again! Their customer service is a joke, no phone number and you receive replies from multiple people. They say they ‘investigated’ my complaint, but they can’t have been very diligent! and after two weeks still told me that I wouldn’t receive a refund, and that impossibly the parcel is my responsibility up until it reached their warehouse! How can I be responsible for a parcel no longer in my possession! I’m now having to take up the issue separately with In-Post and my bank account. Do not order from OhPolly, you’ll regret it! I can now see from other trustpilot reviews that other people have had similar issues, Absolutely appalling!

The customer support has been great

The customer support has been great, especially from Ellie B. I was feeling poorly and ended up missing the deadline for a return. I shared this with Ellie, and she extended the return for me and was very nice about it. Thank you so much, I could not affored to lose £200 right now!