OhPolly.com

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The persistent issue of intrusive

The persistent issue of intrusive advertisements overshadows any attempt to re-engage with OhPolly. Having refrained from shopping for years due to past inconveniences, recent attempts were marred by a removed review, non-functional Next Day Delivery (NDD) despite payment, and the need to verify pending points. The overall experience leaves doubts about the company's business practices, creating an uneasy journey. Future orders may mark the end of this turbulent relationship with OhPolly.

I placed an order with the company

I placed an order with the company, but soon realized I had provided the wrong address. Immediately contacting customer service within 30 minutes, I spoke to Kate, who assured me that the order was canceled. Unfortunately, 7 days later, I received a notification stating that the order was delivered to the incorrect address. Despite my efforts to communicate the issue, the company insisted that I try to retrieve the package myself, citing the mistake in the provided address. This is despite their earlier confirmation of the order cancellation. Regrettably, they declined to issue a refund, displaying a lack of customer appreciation and leaving me with a negative first impression of the company.

I decided to order two

I decided to order two dresses for my daughter's birthday, thinking they'd arrive just in time for the celebration. I even paid extra for next-day delivery to ensure everything went smoothly. But here we are, two days later, and those dresses are still with EVRI. I've started to realize that trusting a company that partners with EVRI might not have been the best decision. Now, my daughter's special day is almost here, and I'm empty-handed. It's frustrating, to say the least. I really want a full refund because this was not what I signed up for. Here's hoping things get sorted out quickly.

As a frequent customer, my recent

As a frequent customer, my recent experience with Oh Polly was disheartening. Delivery mishap left my package vulnerable on a busy street. Oh Polly's response to this poor delivery was lacking. They've left me waiting for a replacement, requiring an agonizing 5-day wait, and even suggested involving the police for a crime reference number. The minimal effort to address the issue falls short, especially when the items were intended for a birthday celebration. The overall customer service provided fails to meet expectations and leaves much to be desired.

Man, I’m so bummed out.

Man, I’m so bummed out. Ordered a dress, OP4477251UK, and it showed up totally wrecked – no lace, no special ribbon on the corset, completely torn. I didn’t even want my money back, just a gift card, you know? I've placed three orders before, and this is the first time something arrived messed up. I even asked for a gift card instead of a refund. I’m a regular customer, and it’s just so unfair and disappointing. Feels like they don’t care about loyal customers. It’s seriously a letdown, and I’m really upset about the whole thing. 😤😩

Ordered two dresses for my

Ordered two dresses for my daughter, spent over $200. Thought it would be simple, but nope. Tried reaching out, had to deal with some automated system that kept messing up my info. There's no phone number to call, so I couldn't track my order. Every time I tried entering my order number, it wouldn’t accept it. Super frustrating experience with this company. Still waiting on those dresses to arrive, so I have no clue about the quality. Definitely not ordering from them again. Really disappointed.

Been a fan of their gorgeous

Been a fan of their gorgeous clothes and even left some sweet reviews before. But man, they've dropped the ball on me twice recently. Ordered on a Thursday, expecting that Friday magic for a Saturday night out. Nope, nada. Waited in twice, and zilch on the delivery. And get this, they push it to the next working day – like, really? If next day isn't happening, at least do the Saturday gig. No use getting my glam outfit on a Monday when my weekend plans are ancient history.

We lost a credit of $106

My experience with Oh Polly has been deeply unsatisfactory. We lost a credit of $106, and when we inquired about it, their customer service claimed that it had expired after 6 months and couldn't be used anymore, offering no compensation. We later discovered they had never issued the credit in the first place after we returned the items. This feels like a fraudulent practice where they've taken our money and merchandise.

I ordered for next day delivery with

I ordered for next day delivery with DPD, and the website cutoff time states 21:00 hours. I placed the order at 15:39, and at checkout, it stated that my items would be delivered the following day. However, my tracking now indicates that the order will be delivered two days later. The BOT is unhelpful, and I cannot contact customer service regarding this issue. Why pay for Next Day Delivery if it's not possible?

I returned an item and was owed a £15.99 refund

My recent experience involved a refund discrepancy. I returned an item and was owed a £15.99 refund, but I only received £9.01. Unfortunately, my attempts to resolve the issue through their chatbot were fruitless, and I couldn't locate any direct contact information on their website. This has been an inconvenient and frustrating experience, as I'm left having to pursue them to obtain the full refund I'm owed.

I'm fuming! So, my package

I'm fuming! So, my package ends up at my neighbor's, gets swiped, and I've been camping at home for days waiting for it. Hit up customer service, show them the Royal Mail card saying it went to the neighbor, and what do they say? Nope, it was delivered right to me! Total baloney. My stuff's gone, and Oh Polly's spinning tales. Worst customer service ever, hands down.

I've been a regular shopper at

I've been a regular shopper at ohpolly.com and Bo-tee for a while now, and I've always received my orders without any issues. However, this time around, my parcel from Evri never arrived. Despite reaching out to ohpolly.com, they refused to refund me for the £88 I lost. I'm extremely disappointed with this experience and won't be shopping with them again.

I've received zero customer service

My experience with this company has been extremely disappointing. I've received zero customer service, despite being promised a response within 6 hours, which has now turned into 2 days of silence. Furthermore, an order I placed 2 weeks ago remains undelivered, and their lack of explanations is frustrating.