Ulta.com Beoordelingen: 40

Великий вибір, купони вередливі

Асортимент вражає, але купони часто з купою винятків. Онлайн замовлення інколи ламаються через розпродажі. Коли все сходиться, ціни з поінтами топові. Загалом подобається, просто треба читати умови.

Бонусні бали реально виручають

Ulta веселить акціями: балів сиплеться купа, реально покривають частину кошика. Брала догляд і туш з самовивозом - забрала за годину. Є нюанс з купонами на бренди, але все одно вигідно.

Швидкий самовивіз і гнучкі бали

Оформлення в додатку з самовивозом - сповіщення за 30 хв, видача без затримок. Система балів зручна, але частина купонів не діє на преміум бренди.

Повернення пройшло без нервів

Помилився з відтінком тонального, оформив повернення в магазині. Черга мінімальна, без зайвих питань, гроші пішли на карту за 2 дні. Норм сервіс.

I walked into the Bloomington

I walked into the Bloomington Indiana Salon with my kids, and right away, Justin's warm smile set the tone for a great experience. He handled each of my girls with such care, ensuring they felt special. The haircuts? Just perfect. Justin's attention to detail is something else, and you can tell he loves what he does. It's not often you find someone who combines skill with genuine kindness. The whole team there was welcoming, making the atmosphere feel like a friendly hangout rather than just a salon visit. It's rare to find such a mix of professionalism and warmth, and it's definitely a spot we'll be returning to.

So, I popped into Ulta

So, I popped into Ulta the other day hoping to grab some lip gloss, but things went south real quick. First off, finding the gloss was like a treasure hunt gone wrong. The displays were a mess, with testers everywhere. Asked a sales associate for help, and she pointed me to a low shelf. Told her I couldn't bend because of my knee issues, but she just kept saying I wasn't listening. Eventually, she realized the displays were a mess and suggested I order online for a discount, but turns out, you gotta be a rewards member for that. The checkout was another nightmare—a long line with one cashier. Felt like the DMV! Got home only to find a gloss with a broken seal. Not going back, that's for sure.

I had a very

I had a very frustrating experience with Ulta's delivery service, and I feel compelled to share. I ordered over $100 worth of products, excited to try them out, but things went wrong with the delivery. Instead of using a reliable carrier like USPS, Ulta chose a lesser-known company called Ontrac. I've heard bad things about them before, especially in Albany, NY, and my experience was no different. The delivery driver supposedly left my package at 1 PM, but I didn't get any notification until 7 PM. When I checked, there was nothing. I tried calling Ulta, but the response was less than helpful. They told me to wait two more days, which felt dismissive given the circumstances. This experience really soured my perception of Ulta.

I decided to splurge

I decided to splurge a bit for my birthday and ordered the Beekman Bloom Cream from Ulta because it came with a free travel-sized Milk Drops. Excitedly awaited my package, only to find it missing the promised gift. Reached out to customer service, hoping they'd fix it, but no luck—they don't resend gift items. Feeling a bit let down, honestly. It’s frustrating when you don’t get what you were expecting, especially when it’s for a special occasion. I thought Ulta would do better. Guess I'll be sticking to in-store purchases or looking at other options if Ulta doesn’t have what I need locally. Disappointment's a bit of a bummer.

Poor customer service

I recently had quite an experience with a store's advertising. I bought two GWP Murad items online because the website promised them, but when I called their customer service, they said they were out of stock. It was frustrating to see them still advertising something they didn't have. I even stopped by their store, hoping to sort it out, but the staff just shrugged and suggested ordering online next time. They really should train their staff better. In the end, I returned the items and decided to buy directly from Murad instead. It was a lesson in checking availability before getting my hopes up. Hopefully, they'll sort out their advertising and customer service soon.

So, here's what happened with

So, here's what happened with my latest shopping experience. I ordered some stuff from Ulta, and things went south pretty fast. My package was stuck for a whole week, and I couldn’t get any useful help. Tried the chat, which kept looping me back to my order status, and then customer service via text, but got crickets. I even got a survey to rate items I hadn’t received yet! When I emailed them, the chatbot, Astrid, just kept repeating how "eager" I must be and told me to wait more. No explanation about the survey, nothing. Finally, after waiting more days, I had to contact them again to cancel the order and get my money back. Really frustrating.

I decided to try shopping

I decided to try shopping at Ulta through their app, but it was a total mess. The app kept glitching, and although it took my money, I never received an order number. Frustrated, I called customer service, hoping they'd sort it out, but they were no help at all. It felt like they were just wasting my time, keeping me on hold for ages. They told me they’d hold my money for 3-5 days, and if I wanted my products, I’d have to buy them again. What? I already paid once! And don't even get me started on trying to speak to a supervisor—they’re never there, and they never call back. This experience makes me rethink shopping at Ulta.

Lesson learned, I suppose

Years ago, I ran into a hiccup with an online order, and ever since, my online shopping account’s been locked. Figured it was time to sort it out, so I reached out to customer service. Was hoping for a bit of help, maybe an explanation, but they just shot back an email saying the account won’t be unlocked and the case is closed. No apology, no fix, nothing. It's like talking to a brick wall. Pretty disappointed, honestly. I thought they’d at least try to make it right. Guess I'm taking my business elsewhere from now on. Lesson learned, I suppose.

I just spent 360.00 in the store today…

I just spent 360.00 in the store today… the cashier didn’t ask if I wanted to use any reward points for my purchase, nor did they ask about any online coupons I had, which I didn’t notice at first… do they never offer a chance to save on the things they sell?

I really didn't want to leave a 1-star review!

I really didn't want to leave a 1-star review! I placed an order on December 7th, and when I called yesterday to cancel, I was told it’s only possible within 1 hour of placing the order. Now I get an email saying there's a delay in processing. I called again to cancel, but was told no once more. I’m done with this company and would suggest that others stay away too. It feels like they don’t care about their customers anymore.

I got a $100 gift card for Ulta from my in laws

I got a $100 gift card for Ulta from my in laws for Christmas. Tried to use it in store but scratched the PIN off in front of cashier, Lindsay. She said it wouldn’t work. Called customer service, they said my gift card was already used, and can't do anything. Waste of $100 and a Christmas gift. Not shopping with Ulta again.

Two employees, Ashley and Kayla, were so kind and helpful.

Two employees, Ashley and Kayla, were so kind and helpful. Phemonal customer service. They helped me get everything I needed and were readily available to help. We felt so welcomed and were well taken care of. They made my experience great.

The company isn't good.

The company isn't good. Employees shouted at me when I asked for my change. They accused me of lying, but another customer saw and confirmed my story. No apology was given.

Just started ordering from Ulta

Just started ordering from Ulta online the last couple of weeks. Love my new products. It was so easy to order and very fast shipping and I received exactly what I ordered. Plus they sent me a lot of free samples. Thank you so much. I don't know what everyone is complaining about but for me, so far so good. LOVE all my free samples.

Today I got some stuff at your shop

Today I got some stuff at your shop on Gratiot 32295 Gratiot Ave. in Roseville. Kendra, the Beauty advisor, was great. She knew your products well and helped me pick what I needed. She's nice and enjoys her job. I'll go back. We need more young people like her who know their stuff and care about customers. Thanks a lot. Connie Rutledge. My email is CONNIER76@at&t.net.

Ulta didn't deliver everything I ordered.

Ulta didn't deliver everything I ordered. It was a bad experience. They promised gifts and paid items, but some were missing. Instead of sending them again, they offered a gift card worth much less. I didn't get what was on the receipt, which is really disappointing. It feels like false advertising and scams. When you buy something with a promotion, you expect to get what's promised. Ulta not delivering is like a scam. I won't trust Ulta anymore. They're losing valuable customers this way.

I go to Ulta on Cumberland Blvd often.

I go to Ulta on Cumberland Blvd often. The customer service there has never been good, but on March 18, 2024, it was especially confusing. There were only three staff members on the floor. One was chatting happily with a customer who seemed to be a friend, so no help from them. Another was behind the checkout counter, busy with their phone. When I asked if they were open, they said "no" without even looking up. The only person actually working was at the checkout. When she was free, I asked her to help me find two products Ulta sells. She tried, but the person on their phone told her to get back to the counter because they had "customers." This made me wonder, what about me? And why didn't they help? I usually spend at least $200.00 when I visit Ulta. But I won't go to this store again. The staff there are incompetent, careless, and not serious about their work.

My experience at Ulta in Compton

My experience at Ulta in Compton Ca. for a hair service was disappointing. I specifically requested a root touch-up, but unfortunately, my hair ended up with a brassy, orange tone. When I raised my concerns to the manager, I was met with a dismissive attitude from both the manager and two supervisors. They even insinuated that I should have known to ask for a toner, which I believe is unreasonable as a customer. The stylist seemed inexperienced, and despite her friendly demeanor, she failed to address my concerns adequately. Furthermore, my hair felt sticky afterward, which was uncomfortable and difficult to manage. Spending $100 on a service that didn't meet my expectations left me dissatisfied. The lack of effort to rectify the situation and the request for additional payment for fixes only added to my frustration. Ultimately, I will not be returning for hair services, but I may still visit the store for products and cosmetics. It's disheartening that my first experience at this location was so negative, especially considering my previous positive experiences at other salons.

Thrash customer service and

Thrash customer service and management at Ulta! I bought an item and exchanged it for the same product in a different shade. Had to pay extra for the exchange due to using an ultra coupon on the initial purchase. They refused to apply the coupon discount to the exchanged item. I won't be making any future purchases from Ulta.

The Ulta website and app leave

The Ulta website and app leave much to be desired. A few years back, I encountered persistent glitches during online order placements. Regardless of the payment method—credit, debit, or PayPal—the system consistently failed to process my information. Upon reaching out to customer service, I was informed that I could no longer make online orders due to disputed transactions, without any elaboration on the specifics. Despite my attempts to escalate the issue, my requests were met with silence. Ulta's customer service practices appear to be both peculiar and unprofessional. According to Ulta, the disputed transaction dated back to 2021 and amounted to $24.21.

When placing an online order with this

When placing an online order with this company, be cautious as they automatically store your credit/debit card information without an option for easy removal. Attempting to safeguard your financial privacy becomes an arduous ordeal, requiring over 5 hours of frustrating phone chats, outsourced to Asia. This not only raises concerns about information security but also contributes to job outsourcing. The extended 2-week wait for a response regarding the removal request is concerning, leaving your personal and banking details seemingly held hostage. Exercise caution when dealing with this company; it raises serious buyer beware flags.

Scheduled a full highlight, cut, and

Scheduled a full highlight, cut, and blowout, but after 5.5 hours, my hair lacks highlights. Disappointingly, the top and bottom halves differ in color. A closer look reveals pink and bleached orange parts, documented with pictures. Overall, the experience was subpar.

My recent experience with Ulta's customer

My recent experience with Ulta's customer service was disappointing. While they typically provide excellent service, my encounter with a representative was frustrating. The representative struggled with English, displayed rudeness, and lacked understanding of my inquiry. This unpleasant interaction has left me contemplating whether I'll continue to engage with Ulta. Despite my anticipation for three pending orders, the negative encounter has cast a shadow on my loyalty. It's disheartening that a single unhelpful employee can jeopardize a longstanding customer relationship, especially considering the positive experiences I've had with their other staff.

Ordered 6 items, received only 4.

Ordered 6 items, received only 4. Contacted customer service, promised a response within 24 hours but got none. Waited 2 days, then reached out again. Another representative claimed helplessness and abruptly ended the chat. Poor service, lack of professionalism. Buyer beware.

Visited the Lakeline store in Austin

Visited the Lakeline store in Austin, Texas. Unfortunately, Salon Mgr, Christie, provided subpar customer service. My appointment was canceled due to a family death, and despite her promise to reschedule for my son's wedding, she failed to reach out. Upon contacting her, there was no apology, and she suggested inconvenient times despite my prior communication. Regrettably, this experience has driven me away as a customer, highlighting a disappointing lack of genuine customer service.

Extremely disheartening experience.

Extremely disheartening experience. As a long-time Ulta customer, I sought assistance in finding a foundation match, but encountered consistent unavailability from the staff. The interaction was marked by confusion, and their repeated claims of nothing being on sale added to the frustration. The lack of basic communication skills was evident, highlighting a pressing need for substantial training and improvement in customer service.