NeimanMarcus.com

Refund took too long

Return by mail processed slowly. Support was polite but took multiple nudges before the refund posted. Next time, I’ll do in-store if possible.

In-store magic still wins

I still love visiting the store. My stylist remembers my size and pulls pieces I would never pick but always love. The website looks gorgeous, yet I brace for mixed comms and slow refunds.

Luxury picks, clunky service

Picked a pair of designer heels online with store pickup. The product was perfect, but order updates conflicted and a chat agent took ages. Pickup in store felt polished, friendly, and fast. Digital side needs polish, store team was stellar. Prices, of course, are premium.

Thoughtful concierge support

Stylist answered fabric questions with detail and suggested alternations timing. Clear, warm, and spot on.

Luxury feels effortless

Preorder updates hit right on time, the shoe unboxed like a moment, and the size guide was accurate. Returns label in the box felt thoughtful.

Fast checkout, curated edits

Logged in, found the designer via filter, and the editorial notes helped me decide. Apple Pay made checkout a breeze. Package arrived pristine.

I had doubts about Neiman Marcus.

I had doubts about Neiman Marcus. I bought Jude Frances Huggie earrings online but got Sydney Evan earrings instead, which are smaller. I returned them since they were not what I ordered. Neiman Marcus sent my return back, claiming I had “switched” the earrings. After two months of emails, calls, and a dispute with my NM credit card, they still won’t accept the return and accuse me of theft. I call it a “bait and switch.” I've been a customer for years but won’t shop here again! I’m donating the earrings I didn’t order and lost a lot of money. The ones they sent cost $60 more than what I ordered. It’s all so absurd. The worst customer service ever. Don’t trust Neiman Marcus. They can send you wrong items and refuse returns.

The customer service was awful

The customer service was awful, specially for online returns. Every person I talked to wasn't helpful or nice. There are lots of other stores, so I won't shop at Neiman Marcus again.

I got an expensive Louis XIV candle.

I got an expensive Louis XIV candle. It came broken. I called Neiman Marcus. A guy said I must send it back by FedEx. FedEx should pick it from my porch on April 22. They didn't, so I called the next day. A lady said NM doesn't want broken stuff back. She said I should get a credit and be done. She said I need to send a photo. Today, I called, they said I don't need to send a photo. Each person told me a different thing. It was rediculous.

Ordered a bottle of Ysl

Ordered a bottle of Ysl 295$ and it was really worth it. I was kinda worried after seeing all these bad reviews but it arrived in 2 days and it was super fresh batch. Bottled 5 months ago.

I bought a pair of Gucci boots for $1,674.

I bought a pair of Gucci boots for $1,674. Unfortunately, they didn't fit, so I returned them. It's been almost two weeks, and I still haven't received my refund. I opened a claim through PayPal, and now I'm waiting for their response. I cannot recommend this company. I'd give them a rating of 0. They charge a lot for their products but seem unwilling to issue refunds promptly. Despite calling three times, I keep getting the same response that they are backed up due to a high volume of returns on the same day.

I placed an order in December, and

I placed an order in December, and to date, no sign of it. Despite multiple assurances that it's en route, I'm still waiting. Seeking a refund now! The website appears enticing, but it's evidently deceptive. Avoid ordering; it's a sham!

This website started as a reliable platform but has since turned into a scam

This website started as a reliable platform but has since turned into a scam. My order was delivered to the wrong country, and despite numerous attempts to contact them for a refund, they never responded to my emails. It's disappointing how they've deteriorated in customer service. They used to be trustworthy, but now they simply take your money and ignore your inquiries. I strongly advise against making any purchases from this website due to their lack of responsiveness and unethical practices.

Neiman Marcus canceled my multiple-item order, even after I applied a 15% discount code

Neiman Marcus canceled my multiple-item order, even after I applied a 15% discount code. Their actions suggest they're more interested in collecting customer information for spamming purposes than fulfilling orders. It's disappointing and unprofessional. I wouldn't recommend them due to their unreliable practices and propensity to bombard customers with useless codes that ultimately lead to order cancellations.