Lulus.com

Mirror check smile

Zipped the dress and did a twirl. It sat just right on the waist. No neat ending, just a grin and a selfie.

Promo glitch fixed fast

Code wouldn’t apply. Support replied quickly, reapplied it, and explained why. Friendly tone and quick resolution.

Cute styles, solid quality

Fabric and stitching made me feel confident wearing it to a work event. One item ran slightly small, but returns were easy. Left me satisfied with the brand.

Sizing tools really helped

Signed in fast, filtered by occasion, and used the fit notes to pick a dress. The size chart was accurate for me. Shipping updates were on point.

Return help was swift

Asked about an exchange window. They answered clearly and processed my label in minutes. Friendly tone and my question was fully resolved.

quality met expectations

Felt satisfied with stitching and drape. The fabric matched the description and I left the experience confident about future orders.

great photos, smooth returns

From browsing to purchase, photos and fabric details made choices simple. I exchanged one dress and the process was straightforward. Shipping updates were accurate and timely.

trend piece that stuns

I didn’t overthink it, I just wore it and got compliments nonstop. Fit notes were bang on. Love when shopping feels easy.

responsive fit advice

Customer service answered my fit question quickly with measurements and return guidance. It resolved my hesitation to order.

Dress that just works

Fabric drapes nicely, color matches photos, and the size chart was accurate. I felt polished without spending designer money.

Ordered a dress a month ago for my son's wedding.

Ordered a dress a month ago for my son's wedding. Had issues with the tracking number and was repeatedly told it was en route. The tracking site never worked. I sent numerous emails. Today, I was informed my order couldn't be found. Prices seemed too good to be true. DON'T BUY FROM THEM!!! Update: Now they claim it was delivered and I should check with my neighbors. Nobody has seen the package. They say they will resend it, but it might take 7-14 days. We'll see.

Ik ben super blij met mijn trouwjurk! Het is prachtig!!!

Ik ben super blij met mijn trouwjurk! Het is prachtig!!! Ik heb de crème en koraal bloemenprint maxi omslagjurk in maat S besteld, wat de aanbeveling van Lulus was, maar het was te groot voor mijn buste. Toen heb ik maat XS besteld die perfect paste op mijn buste, taille, en heupen, alhoewel ik de lengte moest knippen omdat het erg lang was voor iemand van mijn hoogte. 1.52m lang, 53.5 kg, 34A, 26" taille, 36 heupen.

Ik had de recensies gezien maar ik

Ik had de recensies gezien maar ik vond de jurk leuk dus ik bestelde toch en ik vind hem echt leuk. Stof is mooi en zacht, misscien een beetje te duur maar de jurk is mooi en uniek.

I got some dresses.

I got some dresses. One was nice, fit well, but didn't look good on me. The other was small, short, didn't check length. Quality was good for price. Returned both, full refund. Return process smooth. I'd buy again.

Based on this experience, I'd advise

Based on this experience, I'd advise caution when considering purchases from Lulus, especially if it's on sale or if you're buying internationally. I got shoes that didn't fit, and unfortunately, I couldn't return or exchange them because of their policy on final sale items and international exchanges. The added shipping costs for returns make it even less appealing.

After searching online for a wedding

After searching online for a wedding dress without dealing with boutique drama, I discovered Lulus Bridal collection. They have really nice dresses in various styles. I found one from the Luxe Bridal range, ordered it, and it arrived in the UK within 10 days. The quality was impressive, and it fit just right. I thought it was the dress for almost 4 weeks until I saw another one that I liked even more. Worried about the return process, I contacted Lulus and found out it was no problem to start the returns. Just a heads up for UK customers, return postage isn't free, but I knew this before ordering. It was cheaper for me to post it myself than to buy the prepaid postage label. I could track the return parcel the whole way, and after 8 days, the refund was in my bank.

Experienced a disappointing situation

Experienced a disappointing situation when attempting to return a dress due to sizing issues. The return incurred a substantial cost of $43, encompassing shipping fees and the non-refundable taxes. Regrettably, the customer service was uncooperative and lacked any willingness to retain a satisfied customer. My advice would be to reconsider spending money on this company.

Shelled out close to €100 for a dress

Shelled out close to €100 for a dress, and the quality screams low-tier fast fashion. Whether it's a gamble with the specific item I snagged, it's downright outrageous to slap such a hefty price tag on such subpar material. No repeat shopping happening here.

Enjoy Lulu's products, consistently

Enjoy Lulu's products, consistently impressed with the quality of heels and tops over two years. However, the color discrepancy in one top was a letdown. Returning was a tad inconvenient; the urgency for next-day mail return surprised me, especially within 10 days of purchase. Despite this, I'll continue shopping at Lulu's.

Shopping at this store was a disappointment

Shopping at this store was a disappointment; it's a scam. I ordered a purple XS dress, but received a pink dress in a different size. Despite paying for 2-day delivery, the exchange process was a nightmare. Customer service claimed I ordered the wrong dress, refusing an exchange. Their return and exchange policy is terrible. Avoid the headache, steer clear of this place.

My experience with Lulus-Faja has been nothing short of frustrating and disappointing

My experience with Lulus-Faja has been nothing short of frustrating and disappointing. Despite placing my order on December 5, 2023, I'm still awaiting its arrival as of January 31, 2024. Despite numerous attempts to contact the company, I have not received a tracking number or any indication that my order has been processed. It appears that I've been scammed out of my money, as Lulus has taken payment without fulfilling their end of the transaction. I strongly advise against purchasing from this company to avoid similar issues and potential financial loss.

While the shoes' quality earns a 5,

While the shoes' quality earns a 5, the misleading website leaves much to be desired. The UK prompt is deceptive, leading to sizing confusion. I mistakenly ordered a UK 6, receiving a US 4. Returning is a costly ordeal with steep fees, including unrefunded duties. The company's low product costs are overshadowed by an exploitative return process. Caution is advised, especially for overseas buyers; only proceed if you're absolutely certain about the product and sizing. My wedding shoe plans were dashed, leaving me thoroughly disappointed with this company's practices.

Нерви перед ідеальним фітом

Трохи хвилювалась, чи сяде плаття під захід. Вийшло дуже гарно, компліментів зловила купу. Мінус - платне повернення іншого розміру.

Сукня на подію зайшла

Стильні фасони, брала дві на вибір. Доставка швидка, повернення другої пройшло без проблем, але за лейбл плата. Сидить чудово за свою ціну.

Чат допоміг з обміном

Не вгадав з розміром. Підказали як оформити обмін, відправив і швидко отримав новий. Комунікація приємна.

Швидко і стильно для івенту

Плаття сіло ідеально, колір як на фото. Повернення другої позиції без проблем. Добрий сервіс.

Зібрала образ за вихідні

Швидка доставка, обмін по розміру теж швидкий. Тримайте теги і встигнете у вікно. Речі виглядають дорожче.