Hellymoon.com

I tried to give back a dress that didn't fit

I tried to give back a dress that didn't fit and was quite bad quality for the money. I emailed them within 7 days of getting it (2 days later exactly). It took more than a month to get an email back, saying the return had to start within 7 days and I couldn't return it now. Totally crazy- steer clear!

Megrendeltem néhány ruhát lányom báljára

Megrendeltem néhány ruhát lányom báljára, mint sok más ember - a cég NEM válaszol 24 órán belül, ha megpróbálod lemondani: tehát szerintük, annak ellenére, hogy ŐK nem válaszoltak. Nem vagy jogosult visszatérítésre: vitát kezdtem, de a vevőszolgálat undorító. Annak ellenére, hogy képeket küldtem bizonyítékként, hogy PRÓBÁLTAM őket felvenni ... mégis visszautasítják, MINDAMELETEK az ő 'politikájuk' keretein belül.

Orderd a custom size prom dress it

Orderd a custom size prom dress it was made incorrectlly and was 3 inches too small. They didn't answer emails or resolve anything.

After seeing lots of bad reviews

After seeing lots of bad reviews, I was worried about buying. Waited a week for shipping info, then got it after reaching out. Dress arrived today, 2 weeks later. Looks better than pics. Fits perfectly. I'm happy!

After testing many bad dresses

After testing many bad dresses, I was scared I wouldn't find "the one" soon. But I found a lace gown with a great top. It lifted me up without any problems. I felt confident showing some skin. It stayed put all night, even when I danced a lot. It was a great find for a special night!

Honestly, this company's customer

Honestly, this company's customer service is terrible. I tried reaching out via email regarding a dress I wanted to cancel, but no response. It's been a while now, still no word from them.

I find myself sharing the common sentiment

I find myself sharing the common sentiment expressed by others in this forum. Upon placing an order, I encountered issues with both sizing and product quality. The craftsmanship left much to be desired, as the sequins were visibly attached to lace, raising concerns about the overall construction. Despite reaching out through multiple emails, I have yet to receive any response from the company. It's disheartening when a business claims to accept refunds but fails to uphold communication standards. I feel compelled to share my experience across various platforms to prevent others from falling into the same unfortunate situation.

I'd give this website 0 stars

I'd give this website 0 stars if I could. It's an outright scam. I ordered a formal dress, and they refused to accept returns. No one responded to my emails, and the phone number listed on the website was a dead end. Do yourself a favor and steer clear of this site.

Whatever you do, please do not order

Whatever you do, please do not order from this company!! I'm in dire need of returning a dress that doesn't fit, and I've sent them four emails with absolutely no response. It's no surprise when I discovered that they ship from China. What's even worse, when I try to sign into my account, it claims I don't even have an account anymore!! This company deserves zero stars.