Vinted

Poor experience with Vinted support

Poor experience with Vinted support. I sold something and the case was closed for the buyer. They said the item was broken during shipping, which is not true. They got money back and kept my item, so I lost cash with no help from Vinted. This is just another scam Vinted must fix and review their rules, or sellers will go somwhere else. I will use Ebay for selling now.

Just Stay Away !!!

Total lack of seller support !!! I've sent a product they lost it on the way and they simply abandoned me !!! P.S. This makes me think, where is my package ??? ...Did they deliver it and collect the money without depositing it to me ???

I ordered a pair of boots in size 8

I ordered a pair of boots in size 8, but when they arrived, they were size 9. I got in touch with the seller, as Vinted suggests, to try and sort it out. I got rude messages back and decided to stop communicating since I just wanted to return them. The seller sent me a return label but said I’d have to pay for the return shipping, as they wouldn’t cover it. I reached out to Vinted, but after they did their investigation, they said they couldn’t help. It’s hard to understand how this is allowed under SNAD with Vinted. I’m sharing this to warn other buyers—watch out, because you could run into the same issue. The item wasn’t too expensive, but yours might be.

Bad communication after lost package

I sold boots worth 180 euros via Vinted. In the end, these boots were lost by DHL. Vinted had to initiate an investigation since they are ultimately the sender, and I was not able to do this myself. DHL stated that they had found the package, but it is still missing. Vinted communicated poorly with me throughout this situation. They asked for information, which was part of their protocol, but after that, I never received a response again. I was also unable to send any new messages in the chat. After waiting a few weeks, I had to reach out to them again myself because I wanted an update on the situation and what would happen next. Their "solution" was that I could contact either the buyer or the courier. Neither of these options helped me. The buyer had already received her money back since the sale was canceled, and the boots were never recovered. And I couldn't contact DHL about the package either, as they consider Vinted to be the sender. As a result, I am now left without money and without the package. The communication from Vinted was extremely poor. I strongly advise against selling expensive items on Vinted, as the shipping is not insured, and their customer service is unhelpful. You risk losing the items you are trying to sell.

I sent aftershave to a customer, first wrapping it in bubble wrap

I sent aftershave to a customer, first wrapping it in bubble wrap, then placing it in a box, and finally in a postbag. When it arrived, the box was ripped open, and there were tire marks all over it, clearly showing it had been run over and destroyed. They refunded the customer but told me to just relist the items. I showed them photos and explained the damage, but they said it was my fault for not packing it properly. They just told me to close the case and didn’t care about my concerns. It's a shame they didn't help or listen to me!

I’m satisfied with this marketplace

I’m satisfied with this marketplace – buying and selling is simple. Had a small problem with a seller, but Vinted fixed it quickly and I got my full refund. There are many second-hand clothes in great condition.

The experience was good until there was an issue.

The experience was good until there was an issue. I bought jewelry for £30, and although it was well packed, it arrived clearly damaged. The items were ruined. I sent photos to customer service, but they told me I had to wait for approval to return it. The problem was I had thrown away the packaging (which they never told me to keep), so they refused to refund me. The customer service was not helpful, just giving me standard responses and pointing to a policy I had never seen before. I have sold a lot on Vinted, and while the process is usually easy, you depend on people's honesty, and the couriers don't seem to care. I wouldn’t recommend buying or selling expensive items here.

My experiences with this company made

My experiences with this company made me doubt their dependability, since many promises were not fulfilled. I recommend that others be cautious to steer clear of the same issues. If you encounter problems, think about contacting the person on my profile for guidance and to discuss any troubles.

I had a bad experience with a seller on Vinted

I had a bad experience with a seller on Vinted, who had no reviews at all, and I didn't notice it before buying. It took two weeks, but Vinted eventually gave me my money back. It takes some time, but they do refund you if the seller is not trustworty.

I've had quite the ride

I've had quite the ride with Vinted. Selling stuff? No problems there, pretty smooth sailing. But buying? That's a different story. Paid for their so-called buyer's protection, but felt more like an extra fee with zero benefits. Bought a cosmetic product that turned out to be fake or expired. They wanted a photo for proof, but you can only tell by smell and texture. No refund, and they released my money to the seller. Another time, my parcel never arrived. The courier claimed it was delivered but had no proof, no photo, no GPS data. We have a big parcel box for safe deliveries, yet Vinted just told me to deal with it. Money gone again. So, selling's great, buying? Not so much.

Bought a jacket on Vinted,

Bought a jacket on Vinted, and it was nothing like the photos—colors were off and it had stains. Messaged the seller to sort it out, but they ghosted me. Vinted steps in and says I have to pay to send it back if I want my money back. How is that fair? Ended up losing more money just to return a junk item. And guess what? I can't even leave a bad review for the seller since the order didn’t technically complete. So, the seller gets off scot-free, and I’m left feeling scammed. Vinted’s policies just don’t protect buyers at all. Never using it again.

Ordered a few items and

Ordered a few items and received them damaged. Contacted customer service, and it was a nightmare. They kept bouncing me around, asking for more evidence and not resolving anything. Felt like playing ping pong with no end in sight. The seller turned out to be a scammer, and Vinted's so-called buyer protection was useless. Ended up stuck with broken stuff and no refund. Honestly, if you're looking for real buyer protection, stick to platforms like eBay. Vinted is just too chaotic and unreliable. It’s like the wild west out there, and you’re on your own. Definitely not shopping there again.

I tried selling stuff on

I tried selling stuff on Vinted, but they blocked my account out of the blue. After 5 days, they demanded proof of authenticity in 24 hours, which they messaged me on the app despite my account being blocked. I saw the message a day later and scrambled to take 372 pictures to prove my clothes were legit. But when I went to upload them, I was too late and couldn’t find an option to send them on the app anyway. Their customer service is super slow, taking about 3 days to reply even for simple questions. Overall, a frustrating experience.

Bought what was listed as

Bought what was listed as "new without tags" on Vinted. Imagine my surprise when it showed up with seven stains. Reached out to Vinted, expecting some help, but they told me to get the seller to pay for return shipping. Of course, the seller ghosted me. So now I'm stuck deciding whether to keep this stained mess or pay out of pocket to return it, even though it's the seller's fault. It feels like Vinted always sides with sellers, leaving buyers in the lurch. No real buyer protection, just a hassle and wasted money. Honestly, super disappointed. Not what I signed up for.

Ordered a shirt on Vinted,

Ordered a shirt on Vinted, expecting an extra large but got a large instead. The shirt had a tear and the player number on the back was worn out, even though it was listed as 'in good condition.' Reached out to Vinted for help, but they were useless. The seller, who seemed pretty young and rude, agreed to a refund but I had to cover the return shipping. So, buyers aren't protected at all on Vinted, but sellers seem to get all the perks. Vinted’s response was basically 'not our problem, read the terms and conditions.' Seriously disappointing. For just £3.19 in postage they could've refunded, they’ve lost me as a customer for good. Not worth it.

I gotta share my recent

I gotta share my recent nightmare with Vinted. Their customer service is a joke—lost my stuff and then blamed me for it, even charged me! They delete items for "breaching terms," but it's all done by clueless robots. No actual breach on my part. And then, outta nowhere, my account gets blocked for having "multiple accounts" and "commercial activities"... what even is that? Tried appealing, but all I got were automated responses. Feels like they don't care if there's fraud on their platform. Honestly, this whole experience was so bad I'm sticking to eBay from now on. If you wanna keep your sanity and money, steer clear of Vinted!

I can't believe how frustrating

I can't believe how frustrating my experience was with their customer service! Sold an item, and the tracking didn't update on its own. When I checked, it showed delivered, and the buyer even confirmed it. But Vinted issued a refund and didn't pay me. Reached out to customer service, got a reply after 3 days saying I should relist the item so the buyer can repurchase it. Did that, and someone else bought it, but I didn't have it anymore! They had no other solution, and the original buyer stopped responding. I'm super disappointed and won't be listing anything valuable there again. With eBay offering no seller fees and better customer service, it's a no-brainer where I'll go next.

I've been loving Vinted, sold

I've been loving Vinted, sold tons of stuff and made a decent bit of cash. But recently, I learned how easy it is to get ripped off. Sold some trainers for £130, shipped them off same day. Buyer got the package, then claimed I sent a tacky dress instead. They had pics of my packaging and everything, but with a dress inside. I didn’t record myself packing the trainers, so no proof on my end. Vinted sided with the buyer and refunded them, leaving me £130 short. Suggested Vinted check the parcel weight, but they weren’t interested. Super frustrating. Will be pursuing this further.

So, I had a pretty

So, I had a pretty rough experience on Vinted. Bought an item that arrived damaged, and the seller promised a partial refund. But the moment the refund window closed, they backtracked and refused to give anything. I was stuck with a broken item and no compensation. It’s super important to take pics and file a claim right away if something’s wrong. Vinted should really step up and review these conversations to block dishonest sellers. I reported the issue to them, not for my refund, but to stop this from happening to others. Especially for newbies, this kind of thing can really turn you off from using the site.

Boy, this platform is a

Boy, this platform is a mess. I tried selling a Michael Kors bag, a Coast dress, and a maternity shirt from ASDA, all legit items I bought myself. They blocked my account, claiming my stuff was counterfeit. How can they just "think" something’s fake without proof? It's frustrating dealing with such incompetent staff. I’m seriously considering legal action now, got some consumer rights contacts helping out. Just a heads-up, if you're thinking about using this site, be careful. It feels like they’re just out to get you for no reason. Totally disappointed and annoyed.

I had been using this

I had been using this service without any problems, everything seemed fine until suddenly my account got blocked. I had 950 feedbacks, all 5 stars, and then it was just gone. Tried reaching out to their customer service, but it was a nightmare. They asked for all my details, including bank info, and then left me hanging with vague, nonsensical replies. It felt like I was talking to a wall. Days went by without any clear explanation or solution. It's frustrating and feels like a scam. They don't seem to care about their customers at all. Really awful experience.

As a pensioner, I’ve seen

As a pensioner, I’ve seen my share of tricks and scams. Vinted seemed like a great idea at first, but I’ve had some frustrating experiences. I need size XXXL, but I keep getting the wrong sizes. One sweater I bought was labeled correctly but had obviously shrunk. Another was supposed to be XXXL but arrived labeled M. Returning items is a hassle, and Vinted still takes a fee. I tried buying knitwear recently because it’s getting colder, but out of three items, only one was somewhat close to what I needed. It feels like a bait-and-switch sometimes. I’m starting to lose faith in Vinted.

I bought some creams off

I bought some creams off Vinted, thinking I'd scored a deal. When they arrived, I noticed they were all expired! I messaged the seller, hoping for some resolution. Instead, she told me to send them back at my own expense. I already paid for shipping and insurance, so that didn't seem fair at all. Rather than lose more money, I kept the creams. Then the seller had the nerve to accuse me of scamming her! It's frustrating because she's the one who sold expired products in the first place. Not a great experience, to say the least.

I’ve been using Vinted for

I’ve been using Vinted for a while now and it's been pretty awesome. Found some really nice clothes and managed to sell a few pieces too. Most times, everything goes smoothly. Had a couple of hiccups, but they got fixed fast. Only thing that bugs me is how pricey it’s getting. Every time I think I’m getting a good deal, the costs just seem to add up. It's like whatever I pay for an item, I end up paying almost double after all the fees and shipping. Still, it's a cool app for finding unique stuff.

Man, Vinted has really gone

Man, Vinted has really gone downhill. I ordered a couple of bags, both turned out fake. First time, they asked for proof, but the system wouldn’t let me upload anything. Seller kept the £80, and I got nothing. Second time, I reported it right away, but the seller just accepted the return without addressing the fake issue. Vinted’s support? Useless. They say they'll reply in 38 hours, but I’m still waiting. Scammers seem to be everywhere on the site, and Vinted does nothing about it. The fees are ridiculous, and you’re left feeling totally ripped off. Seriously, avoid Vinted. It's just not worth the hassle.

Man, using Vinted was a

Man, using Vinted was a total letdown. Bought something from a seller who claimed they shipped it, but nothing ever arrived. When I asked for a tracking number or proof, they had nothing to show. It's like they don't even care about following the rules. What's worse, this seller is still active on Vinted, and somehow that's okay? Haven't gotten a refund either, which is super frustrating. How can Vinted keep running if this is how they treat customers? Feels like they just don't care.

I snagged a pair of

I snagged a pair of Loro Piana moccasins for €270 on Vinted, thinking the buyer protection would have my back. They arrived, but oops, too small and no return policy. Decided to sell them with a 7-day EU boost, but bam, my account gets blocked for alleged fraud. Tried appealing, but the wait time was ridiculous—over 100 hours! It's been days and still no word from them, even after reaching out multiple times. The original seller who sold me the counterfeit shoes? Still on Vinted. What’s the point of buyer protection if they don't actually protect you? Feeling totally let down.

Vinted used to be my

Vinted used to be my go-to, but lately, it's been a headache. I ordered an item and waited for two weeks with no sign of it. Tried contacting the seller, only to find out Vinted had closed their account. Then, three things I sent never reached the lockers and got returned. My friend had the same issue with something he ordered five weeks ago. Inpost told us to contact Vinted, but all Vinted said was to wait 25 working days. Seriously? Six weeks to chase an item but only two days to file a complaint? Their customer service is awful, and they need to weed out fake sellers and goods.

Got this dress from Vinted,

Got this dress from Vinted, but they sent me something totally different. When I tried to return it, they said I had to pay for the postage unless the seller agreed to cover it. I mean, what's the point of the buyer's protection fee then? The seller just ignored me, so I was stuck paying for the wrong item. Ended up having to resell it to get my money back. Vinted support was no help at all, just kept repeating their terms and conditions. Overall, pretty disappointing experience. Feels like they don't really care about their customers.

Man, dealing with Vinted has

Man, dealing with Vinted has been a nightmare. Bought an item, paid up, and then the seller supposedly sent it. Two weeks pass and nothing. Tried reaching out to Vinted, but they seem to give sellers and postal services an eternity to deliver before you can even think about a refund. The item I bought? Poof, gone from my buying page. The seller? Blocked, and not by me. It’s like I threw my money into a black hole. I doubt I’ll see that cash again. Vinted won't get another cent from me, that’s for sure. Total waste of time and money.