StyleVana

Steer clear... do not order!

Terrible experience with Stylevana. My £120+ order from August still hasn't arrived after three weeks, and there's no tracking information. I was told it would ship in a few days, but that wasn't the case. ​Their customer support has been unhelpful and hasn't addressed my concerns, despite my repeated attempts to contact them. The delay even caused me to miss my sister's birthday, as part of the order was her gift. ​The lack of communication and poor service is unacceptable. I regret ordering from them and want to warn others to avoid Stylevana. No sign of a refund despite 3 requests, and the order still hasnt even been packed and it's been 25 days now. Order from somewhere else😡

Never again

Never ordering from them again, their customer service is trash. They used a new courier instead of usps and the courier sent it back instead of delivering it. Stylevana keeps giving me the same bs response instead of either sending another order or refunding me. I had to dispute it with my bank

I had bought a pack of collagen and some face masks

I had bought a pack of collagen and some face masks from this company, when the package came, the collagen bag was torn, the entire box was full of powder, even the masks had collagen on them, I contacted customer service and sent pictures of the torn bag, they answered a few days later, but they wanted batch number, expiry date and more proof photos, since the whole box was sticky and messy, which is hard to keep without throwing it out, then I was told case closed.

It’s been three months since I made my order

It’s been three months since I made my order, and I still didn’t get my package. I kept contacting customer service, but they couldn’t give me a tracking number and would not give a refund. Honestly, this site is a scam, stay away from i

If I could give lower I would.

Be careful do not buy from this company! I ordered and had to send a follow-up to finally get my tracking number which had been made 5 days before being sent it. They said item was shipped and the website said 2-4 days delivery. Still no item. They're not giving me a refund until they get the item back when it's clearly lost. Very unhelpful customer support Eunice and Grace. For your peace of mind do not deal with this company. I wish I'd checked reviews before ordering.

The store has good deals and some nice sales

The store has good deals and some nice sales, and the range of products is quite decent. Still, many of the brands I usually buy or would buy again are not sold here, which makes choices a bit limited. The biggest problem is shipping — since items come from outside the EU, it normally takes 3–4 weeks, which feels very long. It’s almost easier to just order and then wait like it’s a “gift” when it arrives. My orders have always gotten here so far without problems, but I’ve seen other people say their packages never came. It would be nice if they fixed this problem. Also, when I tried to contact customer support once, it was hard to get an answer, so talking to them could be better. All in all, I’m happy with their service and selection, but there is still some space for improvement.

Real products with fair and reasonable prices for many Korean

Real products with fair and reasonable prices for many Korean skincare items. Delivery takes a long time to arrive, but once it does, it’s definitely worth waiting for.

Every item I ordered was listed as available on their site.

Every item I ordered was listed as available on their site. Then after 3 days, they told me one item was out of stock. I asked them to remove that item since I didn’t want to wait the 2-3 weeks they said for restocking. They replied 3 days later saying they would ship the parcel today. Actually, it was sent 4 days after that, and it’s already been 7 business days with no package yet. I paid for express insured shipping, which their website says takes 3-7 business days, but it’s now longer than that. I asked for a refund on shipping and they changed the express shipping time to 4-9 days. I asked for proof of this policy THREE TIMES, but they just kept sending me a link to my tracking (which still shows nothing after 7 business days). This is the second time I bought from them and they were the same before. All my orders are over £300 each, but I won’t buy from them again. Very poor custumer service.

I made an order more than 2 months ago but still didn’t get it.

I made an order more than 2 months ago but still didn’t get it. I checked my parcel (YT2516300704934733) and found out it was sent back to sender from Italy on July 5th. I never received any delivery update, and I’ve contacted Stylevana support many times with no answer. Their customer support is awful and ignores customers. I’m asking for a refund or a new shipment, but no one replies. Really unhappy. Stay away from this site if you need dependable service.

These scumbags won't refund your money or replace the expired, defective items

Scumbags business. no customer service. non-ethical business will not refund your money when you have an issue. YOU have been warned. Do Not Shop Here......................... Items arrived leaking inside the package. Stylevana refuses to refund or send replacement. .Item shipped from Hong Kong / China.

I made a purchase on April 2nd and now it’s already June 5th

I made a purchase on April 2nd and now it’s already June 5th, but my stuff still hasn’t arived. Looks like DHL lost the box, but Stylevana won’t give my money back. They say they need to wait for DHL to finish looking into it. I messaged Stylevana five times and every time they just copy-paste the same reply. I even tried contacting Glamstar Limited (that’s the company listed on my PayPal), but no one ever got back to me. I sent them a proper notice last Friday and emailed again, but still no word. If they don’t fix this before my two-week deadline ends, I plan to report them to the Dutch ECC. I hope other people with the same problem do the same, cause it’s not okay. This stuff breaks the consumer laws in Europe and needs attention. To be fair, I did buy from Stylevana twice before. Delivery was slow, but at least things showed up. This time though, it’s clear that if anything goes wrong, their customer support just doesn’t help. I won’t be buying here again and I don’t suggest others use Stylevana if they want safe shopping for K-beauty stuff.

Not worth buying just because the prices are low.

Not worth buying just because the prices are low. They don’t explain the shipping and handling info clearly besides saying “next day shipping” and “takes 7-10 days to arrive,” which is a complete lie!!! No updates except sending me a tracking number that “shows NO details.” It’s been 6 weeks and I already left my home for the summer. If the package ever arrives, it will stay outside my house for 3 months. I’m going to dispute this order for “not providing real shipping info.” NEVER order from this site, choose Oliveyoung global instead, it’s real and much more trustable!!!

Didn’t get a confirmation message after my (first) purchase

Didn’t get a confirmation message after my (first) purchase from Stylevana, and no tracking info was given too. Tried to contact them but had trouble locating their contact eamil. Still, was very happy when the parcel came. The best things were the speedy shipping and lowest price I found online, which balanced out the small issue with updates. Giving it four and a half stars till now.

I get items from Stylevana that I can’t find in the USA.

I get items from Stylevana that I can’t find in the USA. The prices are good, shipping costs nothing, and PayPal keeps payments safe. Definitely recommend!

I got the same items from Stylevana and Yesstyle

I got the same items from Stylevana and Yesstyle on the same day but in diff shades. Stylevana came in 12 days which was nice, I'm still waiting on Yesstyle tho. I did feel nervous at first after seeing all the reviews, and only picked Stylevana cause I had a coupon that worked. But turns out they did good, tracking info was clear and helped. They realy did a solid job.

I’ve had no problems ordering in the US

I’ve had no problems ordering in the US, but in the UK it was a complete mess. I emailed customer service to update my delivery address, and it took them a whole week to reply. Even then, the package was still sent back to the sender, and Stylevana never told me about it. I only found out two weeks later. I’ve asked for a refund, but I’m not sure how it will go. It’s been over a month since I placed the order, and honestly, I won’t be ordering from them again. The low prices aren’t worth the hassle.

The products came well-packaged and secure.

The products came well-packaged and secure. My order was correct, and I even got a small sample, plus the prices were the lowest I found compared to other K-beauty sites. The only thing I would’ve preferred was a faster delivery time, as it took almost two weeks to arrive. Also, it would be nice if the website included product descriptions like YesStyle does.

I’ve been buying Korean sunscreen and

I’ve been buying Korean sunscreen and skincare from them for a long time with no problems. The website and cart can be a bit weird, and I always have to use PayPal for a smooth checkout… but I’ve always recieved my products and they’ve all been great. 👌🏻

I am still waiting for my order since February 3.

I am still waiting for my order since February 3. No updates even though I’ve reached out several times.

I placed an order 2 months ago and still

I placed an order 2 months ago and still haven't received anything! I contacted support 7 times, but they haven't responded to me at all. I'm really upset that my order hasn't arrived yet. I wouldn't suggest ordering from here because if something goes wrong, support won't help you.

Great company, if you're looking for quick delivery

Great company, if you're looking for quick delivery, make sure your items say, “processing within 24 hours.” If you order something that says “processing within 30 days,” your order won't ship until everything is ready. I usually make two separate orders if I have some items that will ship within 24 hours and some that take longer. I've always gotten my orders, no fake products, and the expiration dates are always at least a year away. Their prices can't be beat and they always have discounts. I’ve been buying from them since 2023.

I have contacted your customer support several times

I have contacted your customer support several times, but I haven’t gotten any response yet. After looking at other reviews on this site, it seems like you don’t pay attention to what people are saying. Many customers are mentioning how they reach out to your support, but after months, their orders are still not shipped. I made my order on February 2nd, and today is February 12th, and it’s still "in process" without being shipped. I’m really disappointed because I’ve ordered from your site before without problems. But now it feels like you’re facing issues and still selling products without delivering them.

All items are just a click away, with nice deals

All items are just a click away, with nice deals, rewards, and points for frequent buyers. Stylevana always keeps stock and shows clearly which warehouse holds the product, making it easy for you to order.

My item has been stuck in the "packaging stage"

My item has been stuck in the "packaging stage" for over three weeks now. When I inquired about the progress, they responded after several days, telling me not to worry and that they're working on it. It is honestly crazy and disappointing.

Stylevana has really good prices compared to others.

Stylevana has really good prices compared to others. Some people complain about how long the shipping takes, but I think it's important to check the stock status of the products. Sometimes items aren't available right away, so your order won't ship until everything is in stock. This happened to me once when I bought a couple of face masks with other things, but I missed that some masks were out of stock. This caused a delay in my whole order. I reached out to customer service, and they explained it calmly. One mask couldn't be shipped within about 30 days, so they apologized and refunded me for it quickly. Once my order was sent, it arrived in the UK pretty fast. The packing is always good, and they even include a few nice gifts. I’m now waiting for my 3rd order. If you're looking for the best price and don’t mind waiting a little longer if an item isn’t available, I’d recommend Stylevna.

The variety of products is really good

The variety of products is really good, but the website could be better. When trying to view the cart and scroll to see all the items, the page behind the cart keeps moving, but the cart itself doesn’t allow scrolling. It’s hard to explain, but it made it hard to edit my cart. I was using Safari on my iPhone. This made the process much harder and took me 3 days to finally make my order. At one point, I almost gave up, but you had some products I wanted and decent prices, so I kept trying despite the problems.

I have bought from Stylevana several times

I have bought from Stylevana several times, and they offer genuine products at great prices. I’ll keep shopping here for my favorite items. Though, I do wish deliveries were a bit faster.

scam

Do not buy, it feels like a scam. I placed an order for €220, and they haven't sent it yet. The delivery to Slovakia was supposed to take 5-9 business days, but it's been 19 days, and they haven't even packed my order.

I have bought from Stylevana several times.

I have bought from Stylevana several times. It’s reliable, their sales and deals are great, the products are authentic, I like the free samples, and their reward system is really good—you can get discounts as you collect more points and even free products sometimes. The only thing is that orders usually take 2-3 weeks to come, but since Korean products on their site are often priced lower than other stores and I don’t need them right away, the delay doesn’t bother me. Everything I ordered arrived in good conditon and nothing was missing.

I got all my items and they were exactly

I got all my items and they were exactly what I ordered. Just make sure to double check the shipping time for each product before buying. If it says 30 days, it usually means they don’t have it in stock and are waiting for it to arrive from their Hong Kong depot. I made this mistake and thought it might not be real, but after contacting them, they got back to me and explained they were waiting for the stock. I got my items about a month after placing the order.