TheraNest.com

Setup was logical and quick

Created users, imported clients, and mapped calendars in an hour. The guided tour covered security basics and documentation templates. Minimal confusion.

Clean records that make sense

Sign-up and import were quick. Templates are customizable, scheduling is intuitive, and telehealth links just work. Took half a day to train the team.

Knowledgeable onboarding crew

Support responded same morning, explained ERA enrollment steps clearly, and stayed on Zoom until claims posted successfully. My issue was fully resolved.

Reliable tools, calmer days

The software made scheduling and notes feel organized. I felt reassured after migrating because security details and client portal features were clearly explained.

Patient and precise support

Asked about telehealth setup and BAAs. Got a thoughtful, step-by-step explanation with links. My concern was fully resolved within the afternoon.

Good when it works, awful when it doesn't.

Good when it works, awful when it doesn't. I like the features like customizable forms & progress notes. It's simple to manage oversight from supervisor-->supervisee. But, custom forms stopped working (like our custom intake note, which is important for our billing model) two months ago, and customer service has been terrible. They never give timelines, never offer solutions, and show no urgency at all. Because of this bad customer service, we are looking for a different EHR.

I appreciate most of what TheraNest offers

I appreciate most of what TheraNest offers, but there is a text limit when writing a standard psychotherapy note. This can be a problem at times. For instance, when I need to evaluate a patient for suicide or homicide and must include detailed notes for clinical needs and my own protection, it becomes a major concern. I hope this particular restriction gets adjusted.

I utilized Wiley Planner for two years.

I utilized Wiley Planner for two years. Cancelled the monthly charge. Started using TheraNest for weekly progress reports. Wiley erased previous notes until fee was paid. TheraNest should contact Wiley techs to secure notes after service ends.

Theranest operates well overall.

Theranest operates well overall. One sugestion is to certifie practitioners for insurance and improve marketing.

Mary and Caitlin's knowledge, patience, and thoroughness made my experience exceptional

Mary and Caitlin's knowledge, patience, and thoroughness made my experience exceptional. Their pleasant demeanor and willingness to assist added immense value to the service provided. Highly recommended.