JumpSport.com

Quick parts assistance

Customer service answered within 10 minutes, confirmed my model, and shipped the correct ladder kit. Clear, friendly, and fully resolved in one call.

Built like a tank

Ordering the trampoline was easy and delivery scheduling was clear. Assembly took two adults a couple hours using their videos. Kids jumped right away and the enclosure feels safe. Support quickly answered a hardware question and sent a missing bolt fast.

Stable bounce, long assembly

Once up, the trampoline feels sturdy and I’m confident letting the kids go wild. Assembly was time consuming, so plan for help and patience.

Sturdy build, lengthy setup

Freight arrived on schedule with no damage. The trampoline is rock solid and the net feels safer than our last brand. Hardware bags were missing two bolts, which support shipped quickly, but assembly still ran long. Worth it once it was up.

Quiet, confidence-boosting rebounder

Bungee cords feel smooth on joints and the mat is tight enough for control. I finished sweaty and confident instead of achy. Great for small spaces.

Safe bounce for nervous parents

Site made sizing simple and the safety enclosure design convinced me. Assembly videos were clear, and the kids jumped for hours while I stayed calm.

The customer service was really helpful in answering

The customer service was really helpful in answering my questions and helped me choose the right rebounder for me (even though it wasn’t the priciest one!). They were attentive to my needs and gave good advice. The trampoline arrived on time. The box had some damage but the product was fine, and my family enjoys it!

I faced a minor problem with my trampoline order.

I faced a minor problem with my trampoline order. This company is quick to answer calls, takes issues to heart, and works hard to fix things. Thanks to Toby! He helped me understand the process and found a solution. This is a reliable company!

I appreciate that they contacted

I appreciate that they contacted me to make sure I had ordered the right product, which made me feel safer and less frustrated if it wasn't compatible. Also, I like the clear instructions for assembly and installation.

I needed some help fixing my rebounder mat

I needed some help fixing my rebounder mat. The website was a little confusing. But I found what I needed and it came on time.

It's a shame that ordering new springs

It's a shame that ordering new springs for my 11X17 trampoline is such a hassle. Why can't they just sell these online as replacement parts? Having to call in for a quote and then call again with a credit card number seems like unnecessary work.

I swapped my 10 yar old bands!

I swapped my 10 yar old bands! What a difrence! Good customer service when I askd if I should replace them. I lov my Jump sport!

I dunno why it's so hard to buy

I dunno why it's so hard to buy new springs for my 11X17 trampoline. Why can't they just sell 'em online? I gotta call for a price, then call again to pay? Too much hassle, man.

Happy to bounce back!

Happy to bounce back! My sis, a PE teacher, swears by jumpsprt trampolines. Others just ain't sturdy. So glad I took her word. Now, bouncing happily!

Really liking my new rebounder!

Really liking my new rebounder! I'm using it almost every day. It's way quieter than my old spring one, which is a plus. Shipping was fast. Only downside is the price, it's a bit high. Seems solid and well-made though. I do wish there was a bit more jumping space, it feels smaller compared to other brands I've used. But overall, happy with my purchase!

I'm quite pleased with the rebounder

I'm quite pleased with the rebounder I got. Putting it together was straightforward, and I appreciate the range of workouts it offers. Everything seems good for now!

I had an excellent experience with their customer service

I had an excellent experience with their customer service – they responded quickly to my email and were very helpful. Placing my order was a breeze, and I received my item promptly. The quality of the product exceeded my expectations, and assembling it was a straightforward and enjoyable process. What's even more impressive is that I've had my JumpSport for many years, and I could still easily find replacement parts for it. This level of service and product durability is truly remarkable.

I was really impressed with the level of customer service

I was really impressed with the level of customer service I received from the moment I placed my order. They provided quick, informative responses throughout the entire process, ensuring I was well-informed about my delivery. Their detailed instructions on dealing with the delivery company made the process smooth, and I received my product promptly without any hiccups.