Hatch-green-chile.com

Clear help on thawing

Support replied within a few hours, explained partial thaw guidelines, and reassured me it was safe. Friendly, clear, and resolved.

Seasonal fresh, reliable frozen

Learned the harvest window from their pages. Fresh shipment timing is strict but worth it. When off season, the frozen packs bridge the gap nicely.

Real hatch flavor at home

Ordering frozen roasted chile was easy and the heat-level guide helped. Boxes arrived rock solid with dry ice and clear handling tips. One pack partly thawed but was still safe per their guidance. The taste took our enchiladas up a notch.

I was let down by the quality this time.

I was let down by the quality this time. The chiles were much smaller than expected. I had planned to use them for rellanos but they were just too small to do anything with. Very unhappy with this purchase!

In a few words...

In a few words... my Hatch Chile Rellanos were sent from Edision, New Jersey, The Hatch Chile Store east coast warehouse, and got here 7 days after, all thawed. Even McGinn's Pistachios in Alamogordo, NM ship their stuff 2nd day. Nonetheless, Daniel from The Hatch Chile Store fixed it by giving credit, which included the fee I had to pay for their insurance. Funny how they charge the customer for their insurance!!!! For a small family-owned/run business, with warehouses in New Jersey and California, y'all do things different.

The red and green 575 are

The red and green 575 are awesome. I'm in Virginia, but they make me think of New Mexico. I've used them on eggs, burgers, pizza, and tamales. I like green a bit more, but it changes with my mood.

Placing the order was straightforward

Placing the order was straightforward, and the delivery time was reasonable. The package, including frozen items in an insulated box, arrived in good condition at my front door. Looking forward to trying the items and will share my thoughts later.

The red chile lacks the true essence

The red chile lacks the true essence of chile; it resembles more of a tomato sauce. The tamales disappoint with their minimal meat content and diminutive size. Despite the expenditure, none of the acquired items truly capture the authenticity of New Mexico cuisine. As a native New Mexican, I find the taste does not align with my expectations and knowledge of genuine flavors.

The company left me cold when my

The company left me cold when my order arrived, despite paying for overnight delivery. The rellenos were frosty after hitting the freezer, and the chimichangas were no better than cheap frozen alternatives. The fillings were lacking, making the tortillas the main flavor. The rellenos had an excess of breading. Given the cost, I found the overall experience quite dissatisfying.

I ordered the green chile in a jar, red chile sauce, and Hatchup from this company

I ordered the green chile in a jar, red chile sauce, and Hatchup from this company. The delivery was prompt and the items arrived in impeccable condition, thoughtfully packaged without plastic. The products, including the delightful red chile sauce, exceeded my expectations. Each item boasts exceptional flavor. This company impressively combines excellent products with outstanding service, making it a top choice for those seeking delicious and responsibly packaged chile products.

The produce from your service exceeded expectations

The produce from your service exceeded expectations with outstanding quality and undamaged condition upon arrival. The eco-friendly packaging was a noteworthy plus. We are not only pleased customers but have also enthusiastically recommended your service to friends, recognizing the significant impact of positive word-of-mouth on businesses. As we approach the New Year, we extend our blessings and wishes for continued prosperity. Thank you for the excellent service.