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I was quite worried about a scammer selling a fake

I was quite worried about a scammer selling a fake Burberry belt on Depop. It was my first purchase there. I've been using eBay for over 10 years and know how to handle disputes. Tried to sort it out with the seller but no luck. Instead of disputing directly, I contacted Depop support due to the process being tricky. That was the only downside. But I was happy with how the support team handled it. Long story short, Depop refunded me fully and also covered return postage. What more can you ask for? Great and quick service from them. I've seen some bad reviews which worried me, but Depop's professionalism was impressive. They're doing their best. Tracking fraudsters is tough. eBay has similar issues, but I had PayPal to help. Let's give Depop a chance. I'm still using it and got a real Gucci belt after the fake Burberry one. Thanks, Depop, for sorting it out.

I just wanted to share a quick thougt as a seller here on Depop.

I just wanted to share a quick thougt as a seller here on Depop. As someone who both sells and buys, I’ve noticed that when a seller accepts an offer, the sale doesn’t happen instantly. There are extra payment steps the buyer needs to do, and honestly, it takes away some of the excitement. On other selling apps like Mercari and Poshmark, payments go through right away when an offer is accepted, making everything much easier. Buyers are often excited to get the item, but when payment isn’t instant, some lose interest and don’t complete the purchase. This isn’t great for making sales on Depop. I feel like making the payment process simpler after accepting an offer would really help everyone. Just wanted to share my thoughts and hope it’s useful! Thanks for reading!

Been using Depop for a while, sold a bunch.

Been using Depop for a while, sold a bunch. Then sales slowed, tried boosting items, but can't see what I've boosted. Emailed Depop, contacted them, still waiting. Disappointing.

Initially, my experience with Depop was

Initially, my experience with Depop was great; I consistently sold items and enjoyed the process. However, things have taken a downturn lately, and I haven't made any sales for months despite accumulating numerous likes. It's disappointing that my efforts to sell items on Depop have hit a roadblock. In contrast, since I joined Vinted, I've managed to sell most of my items within weeks. The stark contrast between the two platforms is making me contemplate closing my Depop account, as it seems like a futile investment of time.

Initially, Depop was great

Initially, Depop was great. I sold stuff all the time. But now, it's been months without a sale. Lots of likes but no buyers. It's frustrating. I tried Vinted and sold most of my stuff quickly. Thinking of closing my Depop account. It's just not worth it anymore.

I used Depop for a year.

I used Depop for a year. I sold real stuff, but they said it's fake. Got 40 emails saying that. Had to prove they're real. They were wrong. Used a stock photo, they didn't like it. Account's gone now. Maybe they want fake stuff only.

The company has a good idea and app

The company has a good idea and app, but the customer service isn't so good. Buyers can falsely say items are fake, and Depop always agrees with them, not letting you argue back. Selling on it isn't worth it until they fix this.

Avoid this seller!

Avoid this seller! They never sent my item and ignored all my emails! Terrible and non-existent support. I won’t be using this platform again. After multiple tries to contact the seller, I opened a dispute with my credit card company and got a confusing email from Depop saying: "Choosing to open a chargeback instead of contacting Depop directly in future might lead to action against your account." This is insane!

The customer service experience was abysmal

The customer service experience was abysmal. I was inexplicably logged out of my account and encountered issues resetting my password due to non-receipt of the reset email. Consequently, I was unable to fulfill orders made through my account. This situation is highly frustrating and reflects poorly on the platform's support services.

This company isn't great for reselling stuff online.

This company isn't great for reselling stuff online. Their customer support isn't good and they don't protect buyers very well. Also, sellers get paid right away, even before the buyer gets the item and checks it out. Fixing any problems takes a long time and is hard, plus they don't check if sellers are legit or not.

Depop's fees are excessively high

Depop's fees are excessively high! Despite selling an item for £25, I received only £12 after deductions. Customer support failed to address my concerns adequately. This experience was disappointing and highlights the need for clearer fee structures and better support.