Constellation.com

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I moved from my Ga Natural Gas plan

I moved from my Ga Natural Gas plan to Constellation as they provided a rate $.17 less per therm than my old plan, and it was easy without needing any calls or negotiation.

Constellation offers the best rates around.

Constellation offers the best rates around. When you are looking for a new electric supplier look at them first.

Constellation Power Services.

Constellation Power Services. They have one of the cheapest kwh rates and credit the monthly bills depending on how much you use, but summer bills are still pretty high. Customer service reps don't really help when it comes to paying bills for people struggling financially. No real support given during the pandemic, even though they had recorded messages promising assistance. The only help they gave was directing me to a third party, which isn’t really helpful due to strict and unreasonable rules that make it hard to apply. No reason to stick with this co.

Company no good.

Company no good. Signed up for 3 months power plan last month thru Power to Choose website. Representative push 12 months plan, said no.

My experience with Constellation Energy during the summer of 2023 was extremely frustrating and unsatisfactory

My experience with Constellation Energy during the summer of 2023 was extremely frustrating and unsatisfactory. Despite being a customer since they acquired Protect America, the company's service left much to be desired. They promised a new smoke detector and glass break, but after multiple attempts, I received nothing. Their customer support was unhelpful, and they even wanted to charge $10 for assistance. Additionally, when inquiring about an outdoor camera, their pricing was exorbitant. The frustration peaked when they turned off my energy supply without notice. Despite reporting a severe black mold issue in my home with a count of 1,520,000, Constellation Energy's response was inadequate. I had to move to a hotel until 2/3/2023 when I rented a new house. The bills for my old address were not redirected to my new one, resulting in an unnecessary electricity cut off for almost a month. Constellation Energy's negligence and breach of contract have compelled me to consider changing service providers.

The company boasts low kilowatt-hour

The company boasts low kilowatt-hour rates and attributes monthly bill credits to usage, but despite this, summer bills tend to be considerably high. Customer representatives appear less supportive when it comes to aiding those facing financial difficulties in paying their bills. Despite recorded messages during the pandemic claiming assistance, there was a lack of meaningful consideration. The only assistance provided was a referral to a third party with stringent and impractical qualifications, making it unhelpful for most applicants. Overall, there seems to be a lack of incentives to maintain a relationship with the company.

They will rip you off.

This company is very misleading. We used their services for a few years. Out of nowhere, our electric bills jumped over $1,000. Since we had installed a pool and sprinkler system, we thought it was the cause. After two months, I called Constellation and discovered they had raised our electric rate to 24 cents per kwh without informing us. After some long talks to keep them, they offered us a small credit. My advice: regardless of the company, if you're under contract, set a reminder in your calendar to cancel or switch when it ends. Don't trust a company like this to handle it.

Signed up online for a start date 30

Signed up online for a start date 30 days away, but my service began immediately. Attempts to correct it led to confusion; the customer service rep struggled with basic details, providing different terms. Skepticism grew, prompting contract cancellation. Discovering the contract remained active, a subsequent call extended to a frustrating three hours, contrary to the promised two minutes. The overall poor customer service experience and excessively lengthy wait times solidified my decision to take my business elsewhere.