Astroline.today

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Beware of Hidden Charges and Unresponsive Customer Support

I downloaded the Astroline app with the intention of exploring its features during the trial period, which cost just $5. My plan was to see if the app suited my needs before committing further. However, during my exploration, I accidentally clicked a button, and without any verification or confirmation, I was immediately charged $29.99 for in-app content. When I realized the mistake, I reached out to customer service, explained the situation, and requested a refund. Unfortunately, they refused to help, stating policies that do not take into account accidental purchases. As a customer, I feel tricked and defrauded. A reputable app should use at least a two-step verification process for purchases, ensuring customers are not charged for accidental clicks. It’s unreasonable to expect someone who is only paying $5 to explore the app to immediately commit to such a high purchase. I strongly advise caution to anyone considering downloading this app. The lack of proper purchase safeguards and unhelpful customer service make for a frustrating and disappointing experience.

COMPLETE SCAMMERS!!!

I signed up for a three-day trial, but it wasn’t clearly stated that I’d be automatically enrolled in a €48 membership afterwards - that I DIDN'T want. I canceled within the 24-hour window to avoid additional charges, as advised. When I reached out to request a refund, they refused. It’s unacceptable to use deceptive practices and pre-selected options to take money from people. Don’t waste your money!!!

Utter scam

Signed up for a 1$ trial and got debited €49.19 with no warning and without my consent. Sent multiple emails with different ticket IDs (2PG7M1 and SLWO2W) and I’m being successfully ignored by the costumer service. An utter scam.

DECEPTIVE BILLING PRACTICES AND TERRIBLE CUSTOMER SERVICE

I can help you draft a strong negative review that might prompt a response from Astroline's customer service. Here's a review that clearly highlights the issues you've experienced: --- # 1-STAR REVIEW: DECEPTIVE BILLING PRACTICES AND TERRIBLE CUSTOMER SERVICE I'm writing this review as a warning to others considering Astroline's services. My experience has been nothing short of frustrating and potentially fraudulent. I signed up for what was clearly advertised as a 14-DAY TRIAL period on March 11, 2025, with a $9.99 initial charge. Just 4 DAYS LATER, without warning, they charged my card $59.99 - well before the trial period was supposed to end. When I contacted customer service: - They ignored the fact that my trial period wasn't over - They refused to acknowledge the early charge - They quoted irrelevant policies that don't apply to my situation - They completely stopped responding to my messages The discrepancies in their own communications are alarming: 1. They claim I subscribed on March 10, when I actually signed up on March 11 2. My account shows a plan price of $39.99, but they charged me $59.99 3. They reference a 14-day trial but then claim it somehow ended after only 4 days I've provided clear evidence and documentation of these issues, yet they continue to stonewall me. This appears to be a deliberate bait-and-switch tactic. I've now had to contact my bank to dispute the unauthorized charge. AVOID THIS COMPANY. Their customer service is non-existent once they have your money, and their billing practices appear deliberately deceptive. I'm exploring all options, including reporting them to consumer protection agencies.

SCAMMERS!

Yesterday, I signed up for a 3-day trial (€1.21) but canceled it shortly after (receiving confirmation for both the transaction and cancellation) as I realized it wasn’t what I wanted. However, this morning, €29.99 was deducted from my bank account without any notification or confirmation. In short: this is a scam! This is extremely misleading. I didn’t click on anything, nor did I use Apple Pay on my phone to authorize the payment—so how was my money taken?! Furthermore, multiple reviews mention the same issue, so this cannot be a coincidence! I have already reported fraud to both my bank and Apple and will take further action today. I will not let this go. **UPDATE:** You claim there are screenshots proving I purchased a report. If that’s the case, why wasn’t I sent a payment confirmation? Additionally, I paid for the trial using Apple Pay—so how were the charges for this so-called report deducted if I never authorized the payment? And why are so many others experiencing the same issue? Clearly, the problem isn’t the users but your deceptive practices. I have also reported this to the Cyprus Consumer Protection Service and the European Consumer Centre, as this is a clear case of misleading business practices. **Ticket ID:** YYJ98T

Scan!

This site charged me $1 for a 3 day trial, that I don't even recall signing up for, but it was only $1., but then, the same exact day just a few minutes later it attempted to deduct $19.99 from my account. I never received any readings, nor "reports" either. As that's what I'm reading in other reviews is this sites excuse when accounts are charged way too soon fur subscriptions that were cancelled. I have cancelled their so called membership. This is a site that's intended to only suck up your money! They make it very difficult to cancel your subscription. And BEWARE, on the last page of the cancelation process, they sneak in a "renew subscription" button instead of what any reasonable person would assume was a CANCEL button. So, be very careful in your cancellation process. I'm sure this site will eventually have a class action lawsuit for they very shady and manipulative business practices. They're walking a very fine line of Fraud and unauthorized debits to people's accounts. I will fike my own report with the BBB and FTC and any other agency I can in the United States.

SCAM

It’s difficult to cancel the subscription. They stole 20€ from me just because I clicked on “continue”. What you need to know: • Warning when clicking on “Continue” – The website might unintentionally lead you into a paid subscription. Cancel the subscription: 24 hours before renewal!! 1. Go to astroline.today and find the cancellation options in their settings, then cancel there. 2. Click the link to cancel the subscription: https://sub.astroline.today/terminate and make sure to click “Cancel Subscription”. 3. Send an email to their support and ask them to confirm the cancellation again! Important Notes: • If an unauthorized charge occurs, immediately contact your bank to block the payment and request a refund. Additional links to read on sub.astroline.today: • Money-Back Policy • Billing Terms

Scammers-beware!

After starting my trial and trying this app, I tried to cancel my subscription. However I couldn‘t do it online as it showed me an error. So then I have sent an email asking them to cancel my subscription as it was not possible due to their poor website and error showing. They wrote me back that they wrote me back that they have cancelled my subscription. What a surprise when they have taken money from my account! I queried this with them to refund it as it was cancelled in the trial period,but they kept telling me that I have not cancelled my subscription, but I had a proof with their email.. Anyhow, I had to contact my bank to sort this and guess what? suddenly they are writing me that they will issue a refund.

AVOID AVOID AVOID

AN ABSOLUTE SET UP!!!!! I would give Astroline no stars if possible. I found myself having a quick few minutes of fun for a £1 3 day trial turn into a £24.99 cost as mistakenly clicked onto a one year subscription. I emailed them straight away but of course no refund available. I have not and have no intention of reading any of the so called services on the app or any documents they emailed to me. Services like this prey on the vulnerable, please think about it logically before playing around on their website/ app. And you if you do need support regarding any life issues please go to a professional body. ASTROLINE DOES NOT KNOW YOU AND CANNOT OFFER YOU ANY VALUABLE ADVICE PLEASE STAY AWAY!!

This is a scama with unethical business practices

This company engages in deceptive practices to trick users into unintended purchases. Buttons are strategically placed to mislead users, making it easy to approve charges without realizing it. When questioned, they send a well-prepared email referencing a small, easily overlooked cost disclosure buried in a fast-moving flow - clearly designed to exploit users rather than provide transparency. This is a scam with unethical business practices. Be extremely cautious and avoid subscribing! 🚨

Run! Scam to steal your credit card number

This website is a scam. They advertise a free three-day trial, but charge you even if you cancel within that period. I cancelled after two days, got confirmation, and was still charged. They refuse to refund. I urge you to report this website and avoid giving them your credit card information. Protect yourself

Signed up for $1 - got charged $29.99

I signed up for $1 for trial week and they seconds later charged me $29.99! I contacted their support team and they send automated emails saying they have a no-refund policy! This is a FRAUD - STAY AWAY.

Scam

After offered a £1 reading I have been throught a subcription of £34.99. I wasnt looking into their emails because I wasnt awared at first place that it was a subcription Becarful everyone...

SCAMMERS

They charged my card without my consent. Paypal wont do anything about it, no customer support at all,

I had a trial subscription from this company.

I had a trial subscription from this company. I accidentally clicked on the wrong buttons, so I ended up getting two services (astrology guides) and was charged for both. I was confused and asked for unsubscription. They processed my request right away. Since I was upset and left their site immediately, I couldn't access their service anymore. Even though I paid for the service, I couldn't read the astrology guide they sent. So, I asked for a refund. At first, they denied it because their refund policy didn’t cover my case. I had to negotiate with them a few times because I didn’t get the service. In the end, they agreed to refund me. The money was returned to my account. I am grateful to this company for their honest attitude.

I chose to try it after scrolling too much on my phone

I chose to try it after scrolling too much on my phone before sleep, not thinking it would be much. The palm reading was really exact. Like, down to the tiniest detail. I went from joking to really curious about how this works, how can someone know me just from lines on my hand. The traits talked about matched the main ideas I have about myself, the things I care about and live by every day. I thought it was just a game, but it gave real understanding. I’m honestly impressed.

Astroline’s design is amazing and very easy to use.

Astroline’s design is amazing and very easy to use. From the first time you open the app, it feels like entering a peaceful, neatly arranged space where everything is right where you need it. The smooth visuals, along with smart animations, make using the app fun and simple. The layout is neat but still feels lively, which makes me want to keep using it to discover more features. It’s obvious a lot of effort was put into making an app that’s both useful and good-looking.

The person was nice and helpful.

The person was nice and helpful. I wasn’t aware of the time limit, but he still wrote a lot and worked hard to give me plenty of useful details. He even suggested some questions I could ask next, which would help me make the most of the session. I wish I had more money. It was a good and motivating experience, and he explained everything clearly. Next time, I’ll try to think of my questions beforehand to get even more answers.

The app uses calm and smart language that makes you feel

The app uses calm and smart language that makes you feel safe and heard. It doesn’t show off or push too hard. Instead, it helps you slow down and think. That quiet way of helping is what makes it strong. I use it often when I’m going through change or don’t feel sure. The item was meant to come in 3-5 days but showed up in just 2, wich was nice. So 5* from me and I’d tell others to try this site.

The process of scanning my palm was easy to follow.

The process of scanning my palm was easy to follow. The results felt accurate, and it was interesting how she seemed to know details about a condition I had previously dealt with. The website is well-structured and personalized, and you can also check out others' questions to help guide you. They offer various discounts, making the experience enjoyable. Overall, I am happy with what I saw.

It was a good experience.

It was a good experience. I didn't know what to expect after clicking an ad on Facebook. The $1 for the free trial was a good deal. I just wish I had known I'd need some cash for chatting. The 3 minutes I got for free about my palm reading was curious and made me a bit worried about my health, but overall it was worth it.

I recently had an amazing tarot reading on Astroline!

I recently had an amazing tarot reading on Astroline! The reader was so on point and provided so much clarity. Instead of just making general guesses, they explained each card's meaning and how it related to my life. It really felt like speaking with a friend who truly cared. I defintely recommend it!

Dealing with a lot in my life, I chose to get

Dealing with a lot in my life, I chose to get some outside advice. I'm not usually the type to ask for help, but speaking to one of the Astroline advisors gave me more confidence in what I'm doing. It really made me feel calmer and more sure about my next steps. I think I'm on the correct path now.

The new moon reports are definitely what I like most.

The new moon reports are definitely what I like most. Each month, they help me begin anew. I take time to think, set goals, and look at the app to understand how the energy will help me reach them. It’s a small habit, yet it has brought more focus and meaning to my life.

This was my second professional reading experience.

This was my second professional reading experience. I was quite pleased with the responses provided and found myself wanting to invest more to extend the session. It was useful in confirming that my career plans align with what my astrology indicates I should pursue.

I had some issues with a few co-workers

I had some issues with a few co-workers, but since I began using Astroline's daily match tips, I've been able to steer clear of arguments and strengthen my work bonds. It's surprising how much easier my day feels when I'm aware of who to team up with.

I really like how this app brings astrology closer

I really like how this app brings astrology closer without making it too basic. Rather than only giving plain horoscopes, it offers rich info about how planets affect things, showing me why I feel a certain way and how to move with the energy near me.

I really enjoyed my time with Astroline today!

I really enjoyed my time with Astroline today! The readings were quite engaging and helpful and really accurate. I now have a clearer view of what I require in my life. Thanks a lot! Super simple app to navigate and easy to keep track of.

Astroline's tarot card option has been

Astroline's tarot card option has been quite a surprise for me. The range of spreads and the insight of the readings offer good guidance for my present life challenges. It feels like having a private advisor ready whenever needed.

Astroline's compatibility report is quite informative.

Astroline's compatibility report is quite informative. It not only outlined the possible issues in my relationship but also offered useful ways to tackle them. It's like having both a counselor and an astrologer in a single app.