Frontier Airlines

1.2

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24% van de beoordelaars beveelt Frontier Airlines aan. Laag beoordeeld in deze categorie

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Overzicht beoordelingen

1.2

24% van de beoordelaars bevelen Frontier Airlines aan.

Frontier Airlines reviews indicate an overwhelmingly negative customer experience, with only a handful of positive or neutral ratings among hundreds of complaints. Customers most often cite low ticket prices and occasional direct routes as the main advantages, and a few mention friendly onboard crews and clean planes. However, the negative feedback is extensive and consistent: frequent flight delays and cancellations with little to no advance notice or support, poor customer service both at the airport and online, and a confusing, fee-heavy pricing structure that often leaves travelers paying far more than expected. Many Frontier Airlines customer reviews describe hidden baggage and seat charges, uncomfortable seating, and issues with rebooking, refunds, and the Go Wild Pass. Reports of rude staff, communication failures, and inadequate handling of disruptions are common. Overall, Frontier’s low fares may appeal to budget travelers, but the risk of disrupted plans, unexpected costs, and lack of support means most customers would not recommend the airline.
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Luchtvaartmaatschappijen & Vliegtuigreizen

Over Frontier Airlines

Frontier Airlines (NASDAQ: ULCC), headquartered in Denver, Colorado, is dedicated to "Low Fares Done Right." The airline operates 120 A320 family aircraft and boasts the largest A320neo fleet in the U.S. Frontier's efficiency is enhanced by its seating configuration, weight-saving tactics, and baggage process, making it the most fuel-efficient major U.S. carrier by available seat miles per fuel gallon consumed. With over 230 new Airbus planes on order, Frontier aims to continue growing. Their mission is to provide affordable travel across America.

Key Details:

  • Location: The company is headquartered in Denver, Colorado, United States.
  • Founders: Frontier Airlines was founded by Frederick W. "Rick" Brown, Janice Brown, Bob Schulman.
  • Foundation Date: The company was established in the year 1994.

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  • A

    APRIL Clark

    1 beoordelingen

    United States

    Flying with Frontier Airlines left

    Flying with Frontier Airlines left me with mixed feelings. While I was ready to give them a fair shot, the experience was marred by a moment I witnessed with another passenger. She was having trouble with the Frontier app, which wouldn’t let her check in. She did everything right, even had a screenshot as proof, but was met with rudeness by an employee named Nicole. Despite being shown the error, Nicole dismissed her concerns and sent her to the same line she was already in. It was frustrating to watch, especially since the tech issue wasn't her fault. Then there were the self-service kiosks. They were glitchy and only printed one bag tag when two were needed. It was a hassle. On a brighter note, another employee was patient and friendly, showing that good service is possible. Sadly, the negative parts outweighed the good. With issues like these, I’m thinking twice about booking with Frontier again. Respect and professionalism should be a given, and I hope they step up.

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  • A

    Anna

    1 beoordelingen

    United States

    Flying with Frontier was a

    Flying with Frontier was a bit of a mess. Tried using their app to check in for my flights, but it just wouldn’t cooperate. Kept seeing this annoying “Please try again later” message. Ended up having to check in at the airport, which meant extra charges—$25 for the first leg and $56 for the return. Even showed the airport staff the app glitch, but still got charged. So, my ticket cost shot up by $81. The whole experience made my trip more stressful than it needed to be. Just felt really let down by Frontier, and it was a hassle I didn’t expect.

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  • r

    ross

    1 beoordelingen

    United States

    Flying with Frontier was

    Flying with Frontier was something else. You basically need a smartphone just to get on the plane. No phone, no boarding pass—it’s like they expect everyone to be tech-savvy. Makes you wonder how the elderly or anyone without a smartphone manages. And if you need help from an agent? That’s $25 right out of your pocket. Honestly, it's a bit ridiculous. I tried asking a simple question at the bag drop, and the agent's response was so rude. It's like customer service is a foreign concept to them. I feel like they just don’t care about accommodating everyone. Definitely not flying with Frontier again!

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  • R

    Rylie Blair

    1 beoordelingen

    United States

    Flying with this airline was

    Flying with this airline was such a rough experience. The seats felt like sitting on a rock, super uncomfortable and no headrests to lean on. And those tray tables? They were so small, I couldn't even fit my drink and snack on them at the same time. Our flight was delayed, again, making us nearly miss our connecting flight. Stressful! And the temperature on the plane? It felt like a freezer in there, honestly like 10 degrees. I couldn’t believe how cold it was. Overall, it wasn't a pleasant trip, and I wouldn’t choose to fly with them again. Just not worth the hassle.

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  • A

    Amber Pugh

    1 beoordelingen

    United States

    Flying with Frontier was a

    Flying with Frontier was a disaster from start to finish. First, my flight to Vegas from Charlotte was delayed, making me almost miss my connection in Houston. Imagine sprinting through the terminal, tears streaming, with a broken sandal—just awful. Then, on the way back from Vegas to Philly, another delay hit. They said the plane would wait for us in Charlotte since a bunch of us were on that connection. But, surprise! It wasn’t out of kindness—the plane was broken. We boarded, then kicked off, and now I’m stuck in Philly, already supposed to be home. Honestly, saving a few bucks wasn’t worth this nightmare. Frontier, never again. Total disaster.

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  • E

    Emily Klever

    1 beoordelingen

    United States

    You won't believe the hassle

    You won't believe the hassle I went through with Frontier! Bought top-tier tickets for me and my daughter, expecting a smooth trip. But, out of nowhere, our seats kept changing without my say-so, even splitting us up! Turns out, my account was hacked, complete with a sneaky password change. With trust out the window, I canceled another booking. They assured me no cancellation fee, but all I got was a travel credit, not a refund. They did agree to refund the original ticket, yet that turned into its own nightmare. Endless calls, wrong info, more stress than I bargained for. Weeks later, still chasing my refund. Really hope they sort this mess out—it’s been too much!

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  • N

    Nizar Chahal

    1 beoordelingen

    United States

    Flying with Frontier was a

    Flying with Frontier was a bit of a rollercoaster. When booking, I thought I was getting a great deal. But the unexpected $99 carry-on fee at the gate was a shocker. I had double-checked with their customer service about my carry-on exemption the night before, so imagine my surprise when I was told at the gate that I had to fork over more money or leave my bag behind. The gate agent’s comment about "cheap tickets" felt more like an insult than an explanation. It’s not just about the money; it’s the principle of transparency and fair treatment. I’m reaching out to get that unexpected charge sorted out. It’s been a learning experience, for sure.

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  • s

    smart_mariotodd

    1 beoordelingen

    United States

    Flying with Frontier was a

    Flying with Frontier was a real mess from start to finish. First off, they hit you with extra fees just to check your luggage, which wasn't a great surprise. The seating was cramped and uncomfortable, like they tried to fit too many people in a small space. Once on board, it felt like there was no service at all, almost like they forgot passengers need attention. It was my first time with Frontier, and definitely the last. The whole experience was so frustrating that it nearly spoiled my trip. And to top it all off, there were delays, which is the last thing you want when traveling. Compared to other budget airlines, this one just isn't worth it.

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  • J

    Janice Crenshaw

    1 beoordelingen

    United States

    Flying with Frontier was like

    Flying with Frontier was like a comedy of errors, except it wasn't funny. I was supposed to be in Atlanta in no time, but instead, I was stuck in Orlando for over three hours. Honestly, I could've driven faster. This was a quick trip, but those delays turned it into a saga. The ticket might have been cheap at first glance, but by the time they added fees for a carry-on, it was no bargain. And the staff? Not exactly the friendliest bunch I’ve met. No smiles, just a lot of frustration. It felt like they were all in on some joke that I wasn't part of. Next time, I’ll gladly pay more for an airline that values my time and money.

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  • A

    Aaron Bouplon

    1 beoordelingen

    United States

    It was such a

    It was such a mess. My flight was supposed to leave at 11pm, but it got delayed again and again. I was just stuck there, waiting, hoping it would eventually take off. Then, out of nowhere, around 2:30 in the morning, they just cancelled it. No explanation, no apology, nothing. They didn't even try to help us out or offer another flight until a day and a half later. It was just chaos and frustration. I couldn't believe it. Felt like they just didn’t care about us at all. Frontier really dropped the ball on this one. I don’t think I’ll be flying with them again anytime soon.

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  • F

    Fidelma Cunniffe

    1 beoordelingen

    United States

    Let me tell you about

    Let me tell you about this nightmare of a trip I had. Picture this: Frontier canceled not one, not two, but three flights on me. I was stuck, far from home, and had to shell out a grand just to sort things out. Not even a meal voucher from them, can you believe it? I ended up booking an extra night at a hotel and then had to rent a car to drive all the way from Philly to Chicago. Oh, and the staff? Every one of them was rude and unhelpful, like they couldn't care less. I swear, taking a Greyhound would've been a better choice than dealing with this airline circus!

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  • C

    Carolyn Milano

    1 beoordelingen

    United States

    I decided to give that

    I decided to give that Go Wild Pass a shot, thinking it’d be a great way to snag some good flight deals. Big mistake! It wasn't at all what they promised. Every time I tried to book a flight, nothing was available. It's like they just wanted to reel people in with false promises. I thought it’d be perfect for my travel plans, but it turned into a hassle. I ended up spending more time searching for flights than actually flying anywhere. My advice? Save your money and avoid the frustration. It’s not worth the headache and definitely not what they make it out to be.

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  • B

    Bernadette Brown

    1 beoordelingen

    United States

    I tried to organize

    I tried to organize a trip for my daughter and her four kids, booking a flight and even getting insurance to be safe. Out of the blue, the flight got canceled. Frontier claimed we canceled it, but they couldn't show any evidence. Despite the situation, they refused to refund us or help resolve the issue, leaving us out over $1,000. With no flight and no help, my family was stranded. It's so frustrating to deal with a company that doesn't take responsibility or assist their customers. After this experience, I can't see myself ever choosing Frontier again for our travel needs. It’s been a real disappointment.

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  • L

    Larisa Kenlock

    1 beoordelingen

    United States

    I had a terrible

    I had a terrible experience with this company. Delays were just never-ending, and the customer service was shockingly rude. I found it impossible to rely on them for anything. They didn't offer any options to cancel or get a refund, which was beyond frustrating. Instead of rebooking or helping out, they just made me wait for ages, even overnight. The staff seemed indifferent and unhelpful, adding to the whole frustrating ordeal. It's hard to believe a business can operate like this. I genuinely hope they improve or reconsider their approach to customer service. It was a nightmare, and I wouldn't wish it on anyone.

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  • B

    Blas Palmisciano

    1 beoordelingen

    Albania

    I was supposed to fly

    I was supposed to fly from Atlanta to Houston on Flight 4075, and it turned into a total mess. Frontier kept sending emails about delays, each one contradicting the last. It started at 6:54 PM with a new departure time of 10:48 PM, then it just kept changing. They kept bouncing the times around, and none of them were reliable. They even said we'd leave at 10:38 PM but didn't admit the delay until after that time had passed! It was 11:45 PM, then 12:05 AM, and just when I thought it couldn't get worse, they pushed it again to 1:05 AM. By then, everyone was on edge. And finally, after all this chaos, they just canceled the flight. No rebooking options, no place to stay, nothing. Can't believe they left us hanging like that.

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  • m

    melissa Caldwell

    1 beoordelingen

    United States

    Flying with them was a

    Flying with them was a nightmare! I thought booking through their app would be easy, but it was a mess. Felt like I was solving a puzzle! Once I got to the airport, surprise! An extra $25 just to check my bags. What a joke! In total, my bags cost me over $300. And let's not even talk about the hidden fees - they just kept popping up like unwanted ads. Customer service? More like customer disservice. They were unhelpful and seemed annoyed when I asked questions. Honestly, the whole experience left a bad taste in my mouth. It's safe to say I won't be choosing them for my next trip.

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  • M

    Mayleen Ramos

    1 beoordelingen

    United States

    Let me tell you about

    Let me tell you about my recent experience with Frontier Airlines. It seems like every time we fly with them, they come up with new ways to charge us. This time, I paid $158 for a round-trip checked bag. But when I got to the counter, they wouldn’t accept my bag because I was too close to boarding time. So, I had to carry it to the gate and was hit with another $99 fee because it should have been checked earlier. Even when I explained the situation, all I got was a rigid "rules are rules" response. My husband had a similar issue last year with his backpack, which suddenly had "too many items." It feels like they’re more interested in collecting fees than providing a good service. If you’re considering flying with them, be ready for surprise costs that can really add up.

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  • M

    Michael Duffer

    1 beoordelingen

    United States

    I can't believe this airline's

    I can't believe this airline's service. I haven't even boarded the plane yet, and it's already been a mess. The carry-on baggage fee was nearly half the price of my ticket, and I only found out about it during check-in. It's ridiculous how they hide those costs. My flight's been delayed twice, and from what I hear, the seats are uncomfortable, and they charge for every little thing. It's frustrating to feel nickel-and-dimed at every turn. I thought I was saving money with this ticket, but the extra fees and delays are just not worth it. Definitely going to choose a different airline next time.

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  • G

    Gary Popovics

    1 beoordelingen

    United States

    I had a frustrating

    I had a frustrating experience trying to change a flight with this airline. The AI chat was a nightmare, and honestly, the customer service wasn’t much better. It felt like they made it as difficult as possible to make any changes. If your schedule is set in stone and you never need to change a thing, maybe they’re fine. But for someone like me, who travels over 30 times a year and needs a bit of flexibility, it’s just not working. It's like they expect your plans to be perfect, and we all know life isn't like that. Definitely won't be my go-to airline anytime soon.

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  • J

    Joey Perez

    1 beoordelingen

    Puerto Rico

    Booking my trip through Orbitz,

    Booking my trip through Orbitz, I thought everything was set with Frontier Airlines. My ticket was supposed to include both a carry-on and a personal item. But when I got to the airport, Frontier told me I'd have to pay extra for my bags. I ended up shelling out over $600 more than I expected. It was super frustrating, especially since everything seemed clear at the time of booking. I tried to sort it out at the airport, but they weren't helpful at all. Later, I reached out to Orbitz, my credit card company, and even the DOT, but got nowhere. This ordeal seriously shook my trust in Frontier, especially with their baggage policies. To anyone flying, double-check baggage rules directly with the airline, no matter what your booking confirmation says. I really hope Frontier clears up their policies to avoid more frustrated travelers.

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  • S

    Sharon Castro

    1 beoordelingen

    United States

    Flying with this airline was

    Flying with this airline was a nightmare. Our flight got delayed by a whopping 10 hours, and to make matters worse, even when we finally boarded, there were more delays. It's like they just can't get their act together. The gate agent was no help either; they were so rude, practically barking at us to get our boarding passes ready. Meanwhile, we had already waited forever just to get on the plane. This whole experience was frustrating and definitely not worth the money or the hassle. I wouldn't recommend this airline to anyone who's looking for a smooth and stress-free travel experience. It was just a mess from start to finish.

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  • R

    Rachel Cascaddan

    1 beoordelingen

    United States

    Missed out on something big

    Missed out on something big because of how Frontier handled things today. They delayed us for over an hour before letting us board, only to have us get off again. The staff didn't seem to care, brushing off our questions like we were the problem. Our flight got pushed back by four hours, then canceled right when we thought we were finally going. By then, all other flights were booked, so we were stuck. I had paid for travel disruption service, but it was useless. They just offered us more Frontier flights that would get us there too late or nothing at all. If they'd been upfront, maybe we could’ve driven or found another way. Definitely not flying with them again.

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  • c

    customer

    1 beoordelingen

    United States

    I had the worst experience

    I had the worst experience with this airline. It's like they don't care at all. Their staff, both in person and on the phone, seemed to have zero interest in helping out. My flight was cancelled just 20 minutes before departure, and they still charged me for it! Can you believe that? Then, to make matters worse, they said the flight was just delayed by 2 hours. I mean, make up your mind! The whole thing felt like a bad joke. Seriously, save yourself the headache and just go with Delta instead. This company needs to get its act together.

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  • L

    Luis Nieves

    1 beoordelingen

    Puerto Rico

    Flying from Puerto Rico was

    Flying from Puerto Rico was a total nightmare. First, at the baggage drop, they say one thing, then at the gate, it's a whole different story. They’re super strict with time—miss it by a minute, and you’re out of luck. They’ll make you stand in line, causing you to miss your flight, and then you have to buy a new ticket. At the gate, they wouldn’t let me volunteer for emergency exits, claiming the flight wasn’t full, but the guy at baggage drop said otherwise. The whole experience was just frustrating. The service was so bad, it made me think they’re trying to compete with Spirit for the worst airline experience. Avoid if you can.

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  • N

    Nancy

    1 beoordelingen

    United States

    Booked a flight from Phoenix

    Booked a flight from Phoenix to Cleveland for June 2026, thinking it’d be smooth, but it turned into a chaotic mess. Original flight at 12:30 PM got delayed to 1:06, then 1:27, and suddenly canceled. No announcements. Everyone rushed to the counter, only to be told to rebook at another Frontier desk. Next available flight was not until around 10 PM, with a layover in Atlanta. Then the morning flight in Atlanta got delayed, delayed again, and canceled. Had to get another flight, but it was super late. Stuck in Atlanta airport for over 12 hours, from 6:11 AM to 6:56 PM. The compensation was just a $100 voucher, and I didn’t even get the seat I paid for. Total nightmare.

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  • K

    Kelly Muhammad

    1 beoordelingen

    United States

    Honestly, dealing with this airline

    Honestly, dealing with this airline was a nightmare. They overcharged me for checked bags and, even after pointing it out, refused to refund the money for the extra bag. The staff at the airport were no help either; they seemed completely uninterested in resolving the issue. It felt like they were just out to squeeze every penny out of me, and the prices for everything were sky-high. Customer service was truly disappointing—no one seemed to care about fixing the problem, and I left feeling utterly frustrated. I wish there was an option to give negative stars because even one star feels generous for this experience. Wouldn't recommend them to anyone.

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  • M

    Mir

    1 beoordelingen

    United States

    Frontier Airlines was an absolute

    Frontier Airlines was an absolute nightmare for my elderly parents. Dropping them off at the airport, I expected a smooth check-in, especially since my dad has Parkinson's and my mom struggles with a bad knee. Unfortunately, we encountered the slowest and rudest staff imaginable. The line for checking bags seemed endless, and my parents nearly missed their flight. We had already paid $155 for an overweight bag, only to be charged an extra $75 at the counter because they said it wasn't overweight after all. They refused to refund the first charge despite multiple calls. To top it off, my parents were told they wouldn't make it to their flight if they waited for a wheelchair. They had to trek through the entire Denver airport, which is no small feat. The staff at the wheelchair section was incredibly rude, making the whole ordeal even worse. Avoid Frontier at all costs!

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  • S

    Sarah Rakiba

    1 beoordelingen

    United States

    What a disaster!

    What a disaster! I booked a flight with Frontier, and everything seemed fine until they just canceled it out of nowhere. No explanation, nothing. And guess what? No refund or offer for another flight, just a cancellation fee slapped on us. I couldn’t believe it. Customer service was a nightmare, completely unhelpful and rude. The whole experience was so frustrating, I felt like they didn’t care about passengers at all. Honestly, I’d rather spend a bit more on another airline than deal with this kind of treatment. Trust me, it's not worth the stress or the hassle. Frontier? Never again. Save yourself the trouble and book elsewhere!

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  • M

    Malx Haber

    1 beoordelingen

    United States

    Our family vacation took an

    Our family vacation took an unexpected turn, and not in a good way. We were all set to fly with Frontier Airlines, but things went south fast. My husband needs a portable oxygen concentrator to fly safely. It's FAA-approved, and we had all the necessary documents, but Frontier just wouldn’t have it. They refused to let us bring it on board and wouldn’t accept the doctor's note either. It was incredibly frustrating and embarrassing. It felt like we were being singled out and discriminated against. We couldn't just leave my husband behind, so we all had to get off the plane. It was a nightmare trying to figure out how to continue our trip. Airlines need to do better by passengers with disabilities, and Frontier seriously dropped the ball on this one. They need to train their staff better on how to handle situations like this.

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  • A

    Angela Corrigan

    1 beoordelingen

    United States

    I booked a flight from

    I booked a flight from LA to Philly using all those hard-earned points from previous trips. Out of nowhere, they cancel my nonstop and put me on this ridiculous 15-hour journey with a layover! I mean, I planned my whole trip around a quick 5-hour flight. Tried to switch to another airport nearby, was ready to drive those extra two hours, but they wanted a ton more points! Seriously? And the cash price is actually cheaper than my original ticket? I talked to at least five different people, and not one of them could offer a solution. Honestly, the service was just terrible. Guess that's it for me and Frontier. Never flying with them again.

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