ThunderLaserUSA.com

Odin sings on acrylic

Sales walked me through wattage and lenses, freight arrived on schedule, and setup followed the guides. After tuning, the Odin rips detailed engravings at speed. Support answered a belt tension question fast.

Setup help was patient

Phone support stayed with me through first light, walked settings by material, and sent links to the knowledge base. Confidence boosted.

Rhonda was really kind and quick to respond to all my emails

Rhonda was really kind and quick to respond to all my emails. I made my order yesterday and can’t wait to get my laser. Good customer service matters a lot to me, and she did a great job!

Rhonda took her time and answered every question we had.

Rhonda took her time and answered every question we had. Our first meeting was supposed to last just 30 minutes, but it went on for almost an hour, and she was more than willing to ensure all our concerns were addressed. She remained patient with us as we needed a couple of days before placing the order, and she checked in with us to see if we needed more time or had any other questions. She never pressured us and didn’t make us feel rushed to decide. Thunder USA seems to be doing a good job of placing the right people in the right spots. Thanks again Rhonda Hatzfeld!!

Had a wonderful chat with the sales team

Had a wonderful chat with the sales team about the new Aurora Lite laser. They were well-informed and direct. The quote came fast, and paying online was simple. As a longtime Thunder customer, I trust the quality of their products, so ordering was an easy choice.

This company, they're really good.

This company, they're really good. I tend to be unsure, always changing my mind. But Rhonda, my sales rep, she's great. She answered all my questions, didn't rush me. The whole thing was smooth.

Buying something like the Thunder Nova

Buying something like the Thunder Nova is a big choice. I talked to Thunder Laser to ask questions and met their customer service rep Aubrey Gilbreath. I can't say enough good things about Mrs. Gilbreath. She made it really easy. I was totally surprised at how good their customer service is. Mrs. Gilbreath guided me through and answered all my questions. In the end, I knew I was making the right choice. I suggest asking for Mrs. Aubrey Gilbreath when you contact this company.

My experience with the company

My experience with the company was absolutely outstanding! I encountered an issue on a Saturday, and to my surprise, the customer support team responded promptly within minutes. They guided me through a series of troubleshooting procedures, demonstrating remarkable expertise. Astonishingly, they managed to authorize warranty replacement parts to address my problem within just 30 minutes, despite it being outside their regular business hours. The efficiency and dedication displayed by their team truly impressed me, and I feel confident in their commitment to customer satisfaction.

I had a significant issue

I had a significant issue with my rotary device when a child inadvertently tampered with switches I wasn't even aware existed. Upon reaching out to Thunder Laser via email, their response was instantaneous, and they promptly assisted me in resolving the challenging situation. Thunder Laser has consistently demonstrated a remarkable level of customer service, consistently addressing my concerns promptly and successfully resolving every issue I've encountered. Without a doubt, this has been the most extraordinary customer service experience I've ever encountered.

Fantastic communication throughout

Fantastic communication throughout the entire process! Lightning-fast responses to my emails, showcasing an impressive dedication from the entire team to assist me in resolving the problem at hand. Their expertise and experience truly stood out as we collaborated to address the issue. The level of customer service was nothing short of excellent, maintaining a consistently high standard from the initiation to the resolution of the matter.