TheraPetMD.com

cancel subscription and refund

This company is a scam, giving me the run around about canceling and a refund. I try to return package the post office because the address was cut off. Trying to get a return address. Going to turn them over to the BBB.

Easy setup and calmer nights

Plugged the diffuser in, scanned the quick-start card, and that was it. Site checkout and the subscription toggle were easy to spot. Within a week our skittish cat napped by the door.

Subtle change after patience

Quality feels decent and scent is barely noticeable. I felt cautiously optimistic after two weeks because my dog paced less at dinnertime. Not magic, but reassuring.

Reliable info, reassuring tone

Quality felt careful and well-sourced. I left reassured but not overpromised, which I appreciate for pet health topics.

Pet guidance made approachable

Navigation felt calm and logical, and the articles clearly reminded me to check with my vet. The search bar actually surfaced relevant topics fast.

Easy to navigate articles

No registration needed. The homepage topics made it simple to jump into common pet issues. Skim-friendly headings, sources at the bottom, and a gentle reminder to consult a DVM. Low learning curve, which I liked.

Helpful pet health guidance

I went to TheraPetMD.com worried about our senior cat’s appetite. The article was calm, plain English, and reminded me to call our vet first. It didn’t replace care, but it reassured me and gave better questions to ask.

Clear, careful information

I felt reassured reading their allergy guide. The tone was professional and careful with disclaimers, which I appreciate. A few sections felt brief, but the quality made me feel more confident before speaking to our vet.

Support set expectations well

Got a polite reply within a few hours outlining what info they can provide and what needs a vet visit. Straight answers, no fluff.

Gentle guidance for pet care

I appreciated the calm tone and clear reminders to see a licensed vet for anything urgent. It felt like a caring starting point, not a sales pitch.

Quick answer on dosing

Support answered my dosing question in under an hour, explained limits clearly, and linked to a vet-emergency page. Felt responsible and kind.

Clear info, careful wording

I came looking for plain-English pet health info and found it well organized. Pages loaded quickly, sources were cited, and disclaimers were clear. Navigation by topic worked smoothly. I emailed a question about storage of supplements and got a thoughtful reply the next morning.

Better than random googling

Typed a frantic question into search and, surprise, found clear guidance instead of rumor spaghetti. Not a vet replacement, obviously, but the explanations were tidy enough to cool my panic.

That late night search

At 1 a.m., their guide on upset stomachs calmed me down fast. Short bullets, clear red flags, and a nudge to call the vet.

Helpful, gentle pet info

Articles felt carefully written and dated, which reassured me. I left feeling more confident before calling my vet about my terrier’s itchy skin.

Clear, Helpful Pet Guidance

I landed on TheraPetMD.com looking for info about my senior cat’s allergies. The article was easy to follow, had simple definitions, and plenty of gentle reminders to check with a vet for treatment. I liked that everything had dates and sources so I could see how current it was. It didn’t try to scare me or overpromise a fix, just gave me the right questions to bring to our appointment. That alone saved me a bunch of back and forth. Really appreciated the tone and clarity.

Kind, Clear Pet Guidance

I browsed articles after my pup's stomach scare. The navigation was gentle and clear, with dates and simple language. When I had a question, the contact form reply was courteous and quick. Loved the reminders to consult our vet and the printable care checklists.

Still waiting

I put my order in on January 4th. I haven’t received it and when I asked questions on their site I was ignored. A lot of other questions were answered.

My son sometimes comes with his dog and our 2 cats

My son sometimes comes with his dog and our 2 cats used to run and hide when she came around. After putting the TherapetMD diffusers in the "cat spots" at home, the cats now stay put and accept the dog (from afar). One cat still guards his space, making it clear he is in charge. I hope that over time the cats and dog will start to get along better.

My cat became difficult and everyone began calling

My cat became difficult and everyone began calling her a mean cat. Then I tried this and things got better. My cat began coming out more and people noticed the differnce in her behavior.

We haven’t had the time to try everything with them yet

We haven’t had the time to try everything with them yet - we still keep an eye on our little fur-wonders, but they already seem calmer in the house. I’ll call that a small win for now! I feel comfortable letting them be home alone. It’s a nice feeling!

I had a question about my order, not knowing it was sent in 2 parts.

I had a question about my order, not knowing it was sent in 2 parts. I got one part first and worried the other was lost. I emailed support and they said it was just split. About the product, I have an adult cat that sprays sometimes. TherapetMD is the third brand I tryed. I live in a one story house and first had diffusers in three rooms. That wasn't enough for him. Now I have 6 diffusers, two in the room he sprays most. More diffusers help. So far it works well. Sometimes he still makes a mess near the litter box, but I use decorative puppy pads to clean. I have 2 litter boxes in that room. I really like the product and even like the smell. Fingers crossed 🤞 we keep having good results. He is a stubborn cat!! Thank you, Theresa P

I didn’t think a plug in could help.

We tried so many things for our new Yorky, Murphy, to stop peeing on boxes and bags on the floor. Our older schnauzer, Thor, started doing the same to show who’s boss. I ordered two diffusers that day and next morning (usually wake up to pee somewhere in the house) nothing! No pee, no messes. We just had hardwood floors redone and re-decorated after a fire, so we made sure these were plugged in the hallway and living room where floors were newest. My office was another spot and within 24 hours no accidents. I wish they sold the diffusers alone because I need them in every room. Highly recomend especially if you travel and stay in a hotel. This is where we started testing it and it worked great. The real test was when we got home. Don’t skip this offer, it’s great.

Product really seems to calm our dogs and reduce accidents

Product really seems to calm our dogs and reduce accidents - I noticed right away when the diffuser ran out. Ordering was simple - got a discount and it worked. Wish they had free shippng.

This product is really great and the support team is very helpfull.

This product is really great and the support team is very helpfull. They reply fast and guided me so I could know when the diffusers were working. (Just plug them into an outlet in a dark room. If the soft blue light doesn’t show, press the button shaped like a duck bill.)

I have been using it for just a few weeks.

I have been using it for just a few weeks. Until now, no urine smell in my home and I own two dogs. It makes me feel calm when I am at work away from my dogs.

The Diffusers Don't Work & They Won't Let Me Return the Diffusers

I ordered diffusers to use in my house for my 2 dachshunds. I used them for a few weeks & I did not see any differences in my dogs' habits. The return policy is laughable b/c you have 30 days to return the items, but you have to allow 7 days for the product to start working. I contacted the company about returning the diffusers. The company took days to return my email. The company continued to string me along. The company asked for photos of the items I wanted to return. A few days later I receive an email stating I could not return the items b/c the diffusers were used & not in the original box. I thought this was hilarious b/c how can you know if the product works or not unless you use the product! Poor return policy!!!!

I really like the Therapet Cat Diffusers

I really like the Therapet Cat Diffusers. I tried other brands before, but none work as well as these. If you want something that helps, this is the one.

Response time was very good.

Response time was very good. They contacted me again after my question to check if I needed more help and to remind me to get in touch if I have any other questions or requests.

SCAM

Didn't work cancel subscription. This is a scam and a waste of money that I can't afford. I am a widow and senior citizen