TheraPetMD.com

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Poor customer service

Unfortunately it did not help my cats, made them lethargic and loss of appetite and stayed clear of them. Decided to do the 30 day return if "it did not meet my expectations" Got the 30% off offer which was for me $14,00 or return it with $9.00 restocking fee and shipping return at my cost. I decided on the latter and then get yet another email to send pictures and then if approved an address to send back to...and that it must be sealed and unused,,,what????? how would i know if it was not to my expectation if I did not try or use it!!!! Still no resolution!

This Product Does Not Work!

This Product Does Not Work! Seduced by their convincing adds that their product releases magic scents that can help keep cats calm and reduce accidents outside the liter box, I purchased their product seeing that they have a 100% MONEY BACK RISK FREE TRIAL guarantee that promises that if their product does not work, you get your money back. All over their homepage they repeat this claim. I should have realized that a product claiming to be magic is about as useful as magic beans and when went to get my money back the 100% money back risk free trial had some exceptions that were conveniently NOT included on their home page. You have to pay return shipping and pay $9. I reiterated to them that a money back guarantee risk free trial means just that. They offered to knock 30% off what I paid but for a product that is cute, the little duck diffusers are precious, the product itself does not work. There is nothing magic about their product and my cats had zero reaction to them despite my having 4 diffusers. It is a shame to take advantage of cat lovers, especially those who are having struggles with their cats and sadly will try anything - including being scammed - to make life easier for their pets. THIS PRODUCT DOES NOT WORK, the diffusers will leak all over the floor leaving an oily residue and causes damage to wood flooring, but it does nothing to help alleviate the stress and anxiety for the cats. The one thing it does do is cause stress and anxiety for consumers who pay a lot of money for magic oily water looking for any sign that their investment for their pets will work. It does not work and is an absolute waste of money and charging people return shipping and $9 for what is supposed to be a 100% money back risk free guarantee is truly false advertising and a deceptive business practice. There are no little exceptions or notations on their home page warning people in fine print that what they are advertising in giant print is a lie. Buyer beware - stay away from this product. If it works for you - that's amazing and congratulations. It is more likely a person hoping and believing something to be true and thinking it is working (the power of suggestion) rather than it actually working. It is a more effective and better value to buy a can of lavender Febreze and spray it once a day in that you would at least have something to smell whereas this magic useless water does absolutely nothing.

Product arrived quickly - only positive thing!;

I received my order quickly, but that’s where the positives ended. Upon opening the box, I found one of the bottles had leaked all over the other. After cleaning them up, I followed the instructions carefully, yet the product did not work. I tested it in multiple outlets, even in a closet to see if the light would activate as described—nothing. When I contacted customer support, I explained my troubleshooting efforts in detail, only to receive a generic response suggesting the very steps I’d already tried. After more back-and-forth, they requested photos and a video as proof, which was not mentioned in their return policy. Their 'resolution' was that I could return the product at my own expense, pay a $9.00 restocking fee, or keep it and accept a 45% refund—neither option felt fair for a product that didn't work. I eventually gave up on email support and attempted to return it in person since I live in Texas, but I couldn’t even confirm if the listed address was valid. As a small business owner, I always stand behind the products I sell; this company, unfortunately, did not.

This product does work well!

This product does work well! I have 3 cats that have never gotten along, one that has been treated for bad anxiety with three different options. I bought TheraPet before changing houses because I worried about how they would handle the move, it was a smart choice! The cats were calm during the transition and settled into the new home in just a few days. They are now more relaxed, and there have been fewer fights among the three. I can tell when it's time to get a refill, as the cats start misbehaving again when it runs out. Compared to other similar products, I find TheraPet to be the most effective and the best value.

Social media introduced me to the dog

Social media introduced me to the dog diffuser that helps reduce accidents in the house. My dog has a medical condition that causes dribbling, even with frequent outside breaks. I decided to try the 2-pack diffuser set with a free gift. The delivery was fast—I got the plugins within a week. I placed one in the living room by her spot and another near the back door. While I know this product can't cure her condition, I noticed her accidents stopped after just a few days of use. This gives me hope the diffuser will be helpful. Paul from TherapetMD provided great customer service.

Great products backed by solid research

Great products backed by solid research, and the customer service is helpful and timely. I trust their products for my animals, which means a lot. The customer service team seems to know their stuff, which is nice to see. They answered my questions fully, and I feel fine using their products. Also, their prices are fair, especially considering how well the products do the job. My only gripe is that processing and shipping can take a while, but faster shipping is an option if I need it. I’d happily recomend this company to others with animals needing these kinds of products.

Therapet really responds to questions and delivers on schedule.

Therapet really responds to questions and delivers on schedule. I’m in Australia, and it arrived in just 5 days. Plus, this product is very good at what it’s meant to do. My two cats stopped fighting and kept quiet at night. I was so pleased I told a friend with 10 indoor cats on his farm who was having a tough time with their fights and mess. He bought 3 diffusers and called me the next day, amazed at how well and quickly the product worked. I’ve now ordered 24 refills in one go, haha. Definitely worth it.

We had two cats already, and my daughter

We had two cats already, and my daughter brought her two more from college, making our home very crowded. There was a lot of hissing, fighting, and potty mess outside the litter box, and I was at my limit. I tried Feliway but didn't get the results I hoped for, so I did more research and decided to try your product. After a few weeks of use, I’m seeing a good change in all of them, so I just reordered to keep things moving in the right direction. Thanks for bringing some peace back into our home.

I bought two diffusers to try out wiht my dog.

I bought two diffusers to try out wiht my dog. He used to get anxious when we left him alone. After moving, being alone became tough for him. We saw him on camera howling and pacing by the door. Since using TherapetMD, he doesn’t howl by the door anymore. He seems more relaxed and less stressed. I have one in his sleep room and one in the hall. Our place is around 1,600 sqft., and two work well for us. No smells or scents are noticed. I’ve told all my friends with pets about it.

Oh my goodness, Charlie, my cat who weighs over

Oh my goodness, Charlie, my cat who weighs over 18 pounds is so relaxed now! I chose to use the TheraPet MD Diffuser because Charlie was grooming himself bald!! Seriously! I was fed up with the vet expenses and nothing seemed to help. Well, the TheraPet MD calming diffuser has made a huge difference! And it happened right away! Thank you very much! Terri Koontz

Don't Waste Your Money

If I could give no stars I would. After purchasing multiple diffusers with refills this product had no effect on any of our 3 dogs. I have given it time to work, moved the diffuser to different outlets and then one of our dogs peed right in front of the outlet where it was. I reached out to customer service who proceeded to tell me to place the diffuser in different areas, give it some time. Well not too much time I guees, becuase they will not refund after 30 days. They do not stand behind their product. Wish I would have dug a little deeper and read more reviews. Dont waste your money.

I adopted an older cat (10 y/o) from a shelter 6 years ago

I adopted an older cat (10 y/o) from a shelter 6 years ago who had been returned 3 times due to her fearfulness. We formed a close bond. Four months back, another older cat (9 y/o) arrived at the shelter and no one wanted him because of his age (Maine Coon). I decided to give him a shot, but my home became chaotic. B**** went back to being fearful and A**** turned into a bully! I bought the Calming Diffuser Kit and set it up in 3 places. It took about 2 weeks, but it does help! It’s not perfect, but A**** has chilled out and B**** isn’t hiding. I just ordered more refills for 180 days. Thanks Therapet!

Great products backed by real research

Great products backed by real research and prompt customer service. I trust these products for my pets, which is very important. The customer service team is knowledgeable, which is a big plus. They answered all my questions, and now I feel at ease using their items. Their prices are really reasonable compared to others, especially since their products work so much better. The only small issue I’ve had is that processing and shipping take a little longer than I’d like, but I can choose faster shipping if I want. I definitely recommend this company to anyone with animals who could use these products.

I can't recommend the TheraPet Diffuser enough!

I can't recommend the TheraPet Diffuser enough! This product really helped my dogs stay calm and stopped the indoor accidents. I saw results within just a few days. They seemed way more relaxed and the bad behavior dropped a lot. The customer service was also really good. They got back to me fast with my questions and even checked in to see if everything was going fine. It’s not common to find a company that genuinely cares about its customers and their pets, but TheraPet really does. If you're thinking about it, go ahead and try it—you won't be sorry!

When I inserted my first pod, it only worked for about 2-3 weeks

When I inserted my first pod, it only worked for about 2-3 weeks when I was expecting it to last a month. I reached out to support and shared my concern. The representative who got back to me was polite and quick to respond. She assured me that the units should last around a month and sent replacement units just in case the plug-in one was faulty. The product appears to be benefiting my cat, and the support experience was great. The company definitely seems dedicated to customer service and customer happiness.

We had been using the Feliway

We had been using the Feliway diffuser for our cats before. Our male cat especially started behaving poorly about a month ago. He was peeing on the bed and the floor mats near the bed. We decided it was time to try something new. So, we switched to the TherapetMD diffuser last month as part of the changes. Luckily, Marky is mostly behaving better now. No more peeing on the bed!

My dog used to go crazy over every tiny noise.

My dog used to go crazy over every tiny noise. A car door closing down the street? barking. The wind blowing? Barking. Something only he could hear? Yep, barking. These plugins really made a diffrence for him. He still barks when it makes sense, but now he's much calmer. My ears and my neighbors are grateful. Good service as well, they update you at every step.

The service is really good.

The service is really good. We made our first order, and the package got lost in the mail (no surpise there). TheraPet's team acted fast and sent a new one, but it ended up in the wrong place again! They managed to track it down, and it finally got to us. Their quick help and communication through this mess were great. Thanks a lot!

We've got 52 indoor cats, and TherapetMD

We've got 52 indoor cats, and TherapetMD pheromone diffusers have been helpful in keeping them relaxed, reducing marking and fights. We've used TherapetMD for nearly a year, and we're quite happy with the results. It seems to work better than Feliway, which we tried before. We'd definitely suggest giving TherapetMD a try.

We have a standard poodle who is just

We have a standard poodle who is just like a poodle: lively, noisy, pees when she's happy. TherapetMD has really helped with her barking and jumping when we come in the door. It's like she’s a new dog. I've bought enough bottles to last a year and even gave one of the diffusers to a neighbor with a wild toy poodle.

I ordered a diffuser and calming product

I ordered a diffuser and calming product, which had a couple of problems, but I was happy to see that TherapetMD’s customer service acted quickly. When there were issues with a follow-up delivery, I got fast replies and a quick replacement. All in all, I am quite pleased with how TherapetMD handles customer care!

These really help. I didn’t believe it at first

These really help. I didn’t believe it at first, but my cat with kidney failure was peeing all over the place for months. We thought he wouldn’t make it, but after getting these, he has stayed alive for a whole year more. I’m not sure why or how, I just know these work and they’ve made a big difference for us!

Calmed our cats.

We have two beautiful Russian Blues. They are sisters, but they like to fight after dinner. We noticed that the nightly swatting at each other had stopped within a couple of days of having this plugged in. We ran out of the product, and then the fighting resumed again, so here we are—buying refills.

Archie has always been nervy

Archie has always been nervy, scared of the wind, barks at nothing, you name it... decided to try these plugins as a final attempt and honestly, he's a new dog. he still has some moments, but he's no longer walking around all night or reacting to every small sound. wish i knew about these earlier!!!

My involvement with this company was amazing.

My involvement with this company was amazing. They assisted me in locating my order. They even offered to replace it if I couldn't find it, though it was Canada post that lost it. Eventually, it was found. Therapet was brilliant. Their customer service was excellent. Thank you, Therapet!

I have five cats - three boys and two girls.

I have five cats - three boys and two girls. One of the males has health issues and is quite dominant. This product has been great for keeping everyone calm. I can always tell when it's time to refill, as the cats get edgy when the bottle is empty. I'll stick with this for a while!

My dog has always been really scared of thunderstorms

My dog has always been really scared of thunderstorms, and nothing seemed to help. After trying these diffusers for some time, he still notices the storms, but he doesn't freak out anymore. Last time, he even managed to sleep through most of it. So glad I found this.

I’ve shopped on this site before

I’ve shopped on this site before and I like that there are usually discounts on the items I want. The website is simple to use and the product I bought has been useful for my cats! We’ve been using the cat calming diffuser, and it really helps our two male kittens!

When I got my order from May, one of the sticks in the air

When I got my order from May, one of the sticks in the air diffuser was broken. I reached out to Therapet and they answered quickly and sent replacement refills. I’ve only used the product for less than a week. Too soon to say if it helps with my territorial cat.

We hope this helps with our stray cat who is a bit agresive

We hope this helps with our stray cat who is a bit agresive. He seems a little more relaxed now, so we’ll keep trying this product for some time. The customer service at Thera pet is very good. They reply fast and are always nice to help with any problems.