Railbookers.co.uk

I've used Railbookers before and was really happy with the service I got. The people I talked to on the phone seemed to like their jobs, they let me know when money would be taken from my account, and they helped me a lot with planning my first trip abroad. But now it seems like all those helpful employees are gone. The people I've talked to recently seem young and not very friendly on the phone. They don't seem interested in answering my questions. No one told me when the next payment would be taken from my account, and I haven't heard anything about my trip that's coming up soon. I still haven't received my vouchers either. I'm starting to get worried.

My husband and I gotta say, Daniela Inocencio was really helpful. 'Cause of some medical stuff popping up outta nowhere, we had to tweak our holiday plans with Railbookers. Daniela was like the MVP of dealing with these changes. She made things way easier for us and didn't get all annoyed with the bunch of questions and changes we threw her way! She answered our questions quick and nice, and chatting with her on the phone was cool too. We think Daniela kinda made Railbookers look good, you know? Big props to her for helping us out. We're gonna tell our friends about Railbookers 'cause of Daniela's help!

I am a travel agent who just booked my first Railbookers Tour for a family of five. Austin Dancy, the Account Executive at Railbookers, helped me with the booking. It was nice working with him, especially since this was my first time. He was professional, knew his stuff, and paid attention to every detail; he made sure my profile was right and reviewed every detail carefully for both me and my clients. Working with him was a delight! My clients won't travel until December, but I feel very comfortable with this booking thanks to Austin!

I had a client who suddenly wanted a rail tour in Switzerland. I hadn't used RailBookers before, but I decided to reach out. Chris was FANTASTIC to work with and arranged everything my client needed - including changes at the start and end of the tour. The best part (aside from the Glacier Express tickets) was how he figured out the complex route from St. Moritz to Murren and included all the specific train details. It was a smooth experience! Chris made me look like an awesome Travel Advisor. THANK YOU!

RailBookers done a fantastic job setting me up with my Italian vacation. We had such a good time in Italy they did everything right. To be honest, one thing went a little bit wrong but they quickly helped and remedied the problem with a simple phone call! I wouldn't use no other company than Railbookers they put us in the best hotels they give us the best layout of the entire itinerary everything went smooth as silk they are the most wonderful company I I would never give my money to any other agency.

I worked on a France FIT wine tasting trip for nearly 3 months. I spoke with Kelli Lundquist this morning and she was superb! I explained what my clients needed, and she surpassed what I thought they could spend, staying within their budget and providing excellent suggestions on tours, hotels, etc. She is very knowledgeable, listened closely to my requests, and provided extra help! Thanks, Kelli, for a fantastic experience with Railbookers! I’m now a regular customer!

Having overlooked the 1-star reviews, my Glacier Express journey with this agency proved disappointing. Shockingly overcharged and denied a cash refund, I was left wary of their future travel credits. My package cost twice as much as alternatives. Caution to fellow travelers: explore other options before committing to this agency. Buyers, beware of potential overcharging pitfalls.

Impressed by Kevin's expertise and exceptional service! He seamlessly navigated through my intricate itinerary, offering valuable insights and suggesting fantastic alternative tours. Kevin's professionalism, personable approach, and willingness to go the extra mile deserve recognition. His outstanding assistance merits a well-deserved raise!

I'm a traval agent. Had a complex booking for group of travelers and working with both Sarah Dixon and Kaitlyn Chilson at Railbookers made everything so much easier!! They were both patient and understanding with multiple changes/adjustments made and stuck with it to make sure my clients have the vacation that they truly want. Thank you!

Aj has been a total blessing for helping me with these bookings. As the first two agents just totally ghosted me (come to find out one was moved and the other left) I was very happy with Aj taking over and helping in ways they did not. His knowledge and suggestions for my clients has been outstanding!

Beware of this company's exorbitant prices and their reluctance to provide cash refunds for canceled services. The hotel rates are inflated threefold. Save yourself thousands by booking through alternative websites. Caution is advised when considering this company for your travel needs.

AJ was really nice and helped me fix my trip problem. He cared about my issue and fixed it. He was friendly and helpful.

The company did a good job showing me my travel options and arranging everything to fit my schedule and budget.

Really glad they saw the issues we had and are going to look into it to help others. Gave compensation too.