ToastTab.com

My sale rep Matt is the best. He still checks on me every now and then. He doesn't have to. That's customer service at it's finest. I tell all my business buddy about toast. I tell any bar or restaurant I go visit.

I totally luv Toast! The integrations, it's so easy to use and my staff and customers love it too. I recomend Toast to all my business owner friends.

Support from Toast has been sluggish. We've been with them for 4+ years, running 4 restaurants. Support has been tardy before, but this time, it's affecting our business. When they tried a recent integration, they disconnected one of our suppliers. It took 3 weeks, numerous calls, chats, and tickets to fix. We lost thousands in sales. The same happened with another integration. They tried to connect DoorDash and somehow disconnected GrubHub. Now, neither DoorDash nor GrubHub works properly. We've reached out multiple times, even to supervisors, but no solution yet. We've lost GrubHub sales for 6 days and counting. We've used cheaper POS systems with better support. Despite paying for integration for 3 months, it's cost us in lost sales.

This company isn't like Aloha. It takes some getting used to if you're switching. But, Toast is kinda more logically set up. It's also super easy to access and edit menus/POS. I like the online ordering for guests too, no need to call in.

Kaylee Manns has been amazin. She was willing to answer many early morning and late night questions as we wanted to have clarification on the TOAST system. She made it a pleasurable experience and we look forward to referring all of our collogues to TOAST.

Toast has been reliable for our POS needs, but the experience with their Payroll services has been dreadful. Whenever there's an issue, the initial customer support isn't able to assist and we're directed to the "tax team" or "expert team", who take an eternity to respond, leaving us in the dark. Recently, I raised a case regarding 941 filings in early March, and despite escalating it to the "expert team", it's now 3/18 and I'm still waiting for a response, despite my follow-ups. It's incredibly frustrating that there's no way to contact them directly. Moreover, finding Payroll cases online is impossible, unlike POS cases, which suggests a vast separation between the two services. This has been a super extra frustrating experience!

Toast might work well for restaurants, but for the average consumer, it's just not good. The app doesn't let you share your feedback or leave reviews for the restaurants using it. It's been a pretty unpleasant experience overall, and the app itself is not up to the mark.

Your backend and integrations are excellent, but your user interface needs improvement. It should be more user-friendly and flow seamlessly. Consider looking at Hungerrush POS interface as an example. I can teach an entire staff (front and back office) how to master it in just one hour.

The system is functional, but customer service is abysmal, earning a zero. The numerous issues I faced with the system were compounded by unhelpful customer service agents, causing significant delays and customer loss. While the system itself may be adequate, the overall experience, especially in resolving problems, is severely lacking.