J.Crew

Return policy confusing and misleading. They say you have 30 days to return items, but it means they must get them within 30 days. I sent my return on time, but they didn’t get it in time, so I got a gift card instead of a refund. The card had no pin (19 digits), and I had to ask for a new one 4 times before I could use it. After that, a rep opened a "case" to process my refund. I finally got my money back, but I had to be very active to get it done. Customer service was polite, but the return policy is not clear and feels tricky. I won’t shop at JCrew again due to their confusing return policy.

I ordered a dress in size 6 but got denim shorts in size 35. What on earth?!! When I called customer service, they said sometimes the order goes through without stock available. So they just pick a random item instead? Are you serious? Fix your dumb inventory system. Couldn’t they at *least* have sent another dress in size 6? Seriously, any dress in size 6 would have been better! It would have made a bit more sense and been way less absurd. Now I have to waste time returning this random clothing they sent. Won't be buying JCrew online anymore.

I usually enjoy the quality of J. Crew's products. Sometimes an earlier version had better quality, but overall, I'm quite pleased. The sizing works well, fits as expected. I find it very convenient to order online and have items sent to a store. Living overseas, that's the most practical option for me. I also like how simple it is to return or swap items bought online, just pop into the closest store. Never had an issue. And I'm glad they ship to Europe :)

JCrew never picks up their customer service phone. They canceled my orders and messed everything up. I ordered a linen blouse, but they sent me something else! Also, the quality is bad. Customer service is very poor!