Dreamcloudsleep.com

Our bed frame came and we quickly saw that the middle beam was twisted. We tried setting it up to see if it would hold up the mattress and we found out almost immediately that it wouldn't. We called dream cloud support the next day and requested a replacement piece. We sent pictures, talked to someone on the phone and they assured us it would be about 10 days. Over 2.5 weeks later the wrong piece came. We called them that day and took them through the same story. We sent more pictures, went back and forth by email and finally they said they would make it a priority. It has now been another 4 weeks and we still do not have the pieces. It is doing damage to our mattress and we are left with very little options. I am extremely disappointed in dreamcloud and will not be using them again.

This was my baddest experience with a product. The dream cloud frame worked for just 1 hour, then it broke. The service for customers has been terrible. I've tried to get a new one for over 2 months with no luck. They say they'll call me back for a new one, but they never do. I've called them 20 times to fix this, but got nowhere. Stay away from dream cloud or you'll get scammed!!!

Ordered their best hybrid. CRAP. Made almost 3 inches short of a "King" mattress. Had a tag showing it'd been sealed in a box for over 4 months. No wonder it looked awful. NOT simple returns. Customer service tries to stop returns. Sadly, like most mattress companies, these guys are crooks trying to sell bad stuff knowing many won't return it. Avoid 'em.

Dreamcloud promises delivery in a week. I waited for weeks for the bed to arrive, and when they finally called, the mattress was there but no base. So, I kept waiting. Then, yesterday, the delivery came but it was the wrong order. Dreamcloud didn’t offer any help. I'm already disapointed with the bed and I haven't even got it yet.