BloomingDales.com

I enjoy shopping at Bloomingdale's but not happy with their store hours. They close an hour before the mall does.

HORRIBLE! I decided to make an online purchase, and they quickly roped me into their "Loyalist" club with the promise of a $25 discount on my first buy. I signed up, only to find out it didn't actually work. I contacted customer service for an explanation, and they told me to wait until tomorrow. Apparently, I could redeem the voucher online or in-store. I visited the Boca Raton store, and surprise, it still didn't work! I called customer service again, and they insisted it would work TOMORROW! What a bunch of deceivers! Won't be setting foot in Bloomingdale's ever again!

Purchased a purse online and encountered a frustrating issue where my card was charged three times. Received an email citing a verification problem, prompting me to make a call. Upon calling, I went through the verification process only to be informed that the item was out of stock. Subsequent calls led to a conversation with "Betty S- 183140," who suggested purchasing the item in-store for a price adjustment. However, her demeanor was unprofessional and she responded with snarky chuckles when I raised concerns about bait and switch tactics. Despite explaining my dissatisfaction with her sarcastic tone, I requested the company to honor the sale from their physical stores. Overall, the customer service experience with "Betty S- 183140" was highly disappointing and lacking in professionalism.

Bloomingdale's holds onto refund funds for an extended period, causing frustration. The customer service quality is subpar, and the loyalty points system is not satisfactory. When exchanging items, the company takes an excessively long time, up to a month or more, to refund loyalty points. Complaint emails provide inconsistent responses, creating a sense of deception. This practice seems questionable, as they retain refund money for over 30 days, and in some cases, fail to replace loyalty points. Given the high prices, exploring alternatives like Nordstrom or other options might be a more prudent choice.

I purchased Uggs for my daughter's Christmas gift. Initially, all seemed well with a confirmation email. However, a week later, I was informed of a delay until January. To my dismay, another email pushed the delivery to February. This service is disappointing, and I doubt the boots will arrive in time for winter. Bloomingdale's won't have my business again. Now, I'm advised to cancel my order and select an alternative pair. It's disheartening to witness a decline in American customer service standards.

Best customer service experience! Despite a lost package, the agent swiftly resolved the issue without any hassle. Highly impressed with their efficiency and dedication to customer satisfaction.