BindlestiffTours.com

Back in 2020, my husband and I booked a tour with Bindlestiff, planning for an epic adventure. We paid around $4000 upfront, but then COVID hit. Living in the UK but working in Washington DC at the time, I had to return home in March 2020 when borders shut. That’s when things took a turn. Bindlestiff flat out refused to give our money back, offering a “credit” instead. With no idea when we could travel again, planning a future trip was just impossible. I was 66 back then, and adding more flight costs from the UK to Vegas just wasn’t practical. Plus, UK citizens were barred from the US for nearly two years. Because of that so-called “credit,” our travel insurance wouldn’t pay out either, so we were out $4000. The worst part was Bindlestiff’s attitude. They were unhelpful and dismissive, acting like we were just a bother to their bottom line. It was a stark contrast to United Airlines, Amtrak, and the various hotels we had booked; all of them were understanding and refunded our money without hassle. Dealing with Bindlestiff was a nightmare, and it took years of trying everything to get our money back, with no success. Looking back, it’s clear they just didn’t care about customer service or the exceptional circumstances we were all in. If you’re considering booking with them, think twice. Our experience was frustrating and costly, and their customer service left a lot to be desired.

Overall a great time. Best trip ever. Very organized and tidy places. Guide Cris was very smart and supportive. He made the whole journey enjoyable and went above and beyond. The 3 days camping style let us see the highlights of UTAH/ ARIZONA. AMAZING!!! If I could give more than 5 stars, I would for this tour.