Aritzia.com

I ordered some clothes to the UK with free delivery. The fit wasn’t right, so I returned them. Everything seemed fine until I was hit with a $45 return fee, which I wasn’t told about clearly before I bought it. This fee was hidden in small print on the website and should be more noticeable for customers. After agreeing to pay the return cost, I thought I was done with Aritzia’s crazy return fees. Then I got a letter from FedEx asking for £109 in taxes (about 50% of the item’s price), plus a strange letter from Hungary demanding roughly €2000 for ‘premium insoles’ and other items I didn’t order. I contacted customer service about the letter from FedEx, and neither they nor FedEx could figure out where it came from. I lost faith in both Aritzia and FedEx as companies. I won’t order from Aritzia again—this is the worst experience I’ve ever had with a clothing company.

Watch out for HMRC customs fees!!! I still haven’t got my items and found an email in my junk from customs saying I need to pay £87 to get my stuff released!!! Or they’ll be sent back or thrown away!! The Aritzia site says Aritzia UK, so I thought the items would ship from a UK location. I won’t be buying from Aritzia again; it's very misleading.

Take note of the reviews and heed them. Customs fees match the cost of the items. The customer service, while courteous, does not offer any discount or partial refund to help with this cost "fairly" - not worth it in the UK, I'm afraid! Quality is unknown as items haven't arrived yet :(