RunawayTheLabel.com

I've bought from Runaway a few times & found their stuff cool, special & well made. My last buy had a hiccup with one piece not available. Their CS team emailed me fast to fix it, switched the item to my pick & sent it quick. Legands

Bought a Dress needed for an event quickly & realized it may not arrive in time. Bought standard shipping & emailed customer service to see if I could pay for upgrade to express. The kind customer service agent upgraded me for free! So thankful for this experience!

Wow! Wow! This company is awesome! I always get a little unsure when I order from abroad, but this dress is amazing! It looks just like the picture! And the price isn't bad either! I'll definitely order from here again! Thank you for a great buy and an amazing dress!

Grate cumpany! Realy good custumer servise. Fas delivry. Very happy with my dres. Thay're grate to deal with. Tanks for making it so ezy.

The clothes are alright. It varies. I got a skirt that was nice and looked like the picture. But a bodysuit looked cheap. It's hit or miss. If you're in America, be cautious because returns go all the way to Australia.

The clothes aren't like the pictures on the website. The refund policy is tricky. They say you can get a refund within 30 days if you don't wear the clothes, but actually, you only get store credit. I don't want store credit because I won't buy from them again. I didn't even try on the clothes because they look nothing like what I thought I was buying.

I bought a shirt and shorts for my friend. They sent the shorts but later said they didn't have the shirt. When I asked for a refund for the shorts, they said I had to pay for return shipping and would only give me store credit. The customer service people were really rude and not helpful at all. Also, the clothes don't look like they do in the pictures on the website. I suggest not using this website. I noticed other reviews with similar problems. Their customer service team responds to these reviews asking people to contact them, but they don't actually solve the issues. It's obvious they have bad customer service all the time. I'm going to try to fix this, and others should too.

Overall, I'm satisfied with my shopping experience, enjoying most of my outfits. However, returning items internationally has been a challenge. The process of returning just one outfit for store credit has proven difficult, highlighting the need for improved international return procedures. Despite this inconvenience, I appreciate the quality of the clothing and the overall shopping experience.