Ivim Health

Have you ever had a truly exceptional customer service experience? Let me introduce you to Gina from IVÍM Health—she's not just fantastic, she's a game-changer. As someone deeply entrenched in healthcare, I'm accustomed to excellence, and Gina surpassed all expectations. She was not only prompt and courteous but took the time to walk me through every detail, from A to Z. Even with my background, her insights were invaluable. It's rare to find someone so dedicated to patient care. Now, I've had my fair share of disappointments with other telehealth providers, which makes finding IVÍM Health all the more exhilarating. This marks the beginning of a promising new chapter. Gina's kindness and understanding have left a lasting impression on me—I'm genuinely excited to see where this journey takes us next. If you're seeking exceptional care and a seamless experience, look no further than IVÍM Health. Your health journey deserves nothing less.

Imagine this: I was a loyal customer for 5 months, genuinely enjoying the service this company provided. Getting someone on the phone was a breeze, and problems were resolved quickly. But recently, they overhauled their customer service approach, forcing customers to chat for assistance instead of calling. They claim it's faster, but here's my story—it's been four days since I reached out via chat, and I'm still waiting for a response. Frustrating, right? And to add insult to injury, they charge a membership fee on top of the medicine costs, something many other companies don't do. The frustration and the extra costs have pushed me to make a tough decision—I'm canceling my membership and taking my business elsewhere. Don't fall into the same trap! Learn from my experience and save yourself the hassle. There are other companies out there that value your time and money.

Feeling rushed and misunderstood is never a pleasant experience. At my recent clinic visit, despite a friendly practitioner, I left feeling unsettled. I clearly mentioned my current dosage and needs, but received a prescription that didn't align—less medication for more money. To add to the frustration, what was meant to last three months barely covers a month! It's disappointing and frankly, feels deceptive. If you value clarity and reliability in your healthcare, beware of such practices. Choose a provider who prioritizes your health journey and respects your time and needs.

I've been facing significant challenges trying to cancel my subscription. Despite numerous attempts to reach out for assistance, I haven't received any response. The website keeps displaying error messages whenever I attempt to cancel, adding to the overall frustration. The lack of customer support and technical issues have left me dissatisfied with the company's service.

Unable to reach this company. They have the “agreement in 2 areas. It was misleading. They have not answered the original message I sent within minutes of seeing the “agreement” which does not print until after you hit go. So when you go into the site, it will present everything as if it will be presented to insurance and they only want a month of billing to cover you until the are able to get it approved, which they estimate will be a month. So you’re like, ok, that’s reasonable… you already selected what you think will be the time frame that you may need. 3,6,9,12 mos or something like that. Not sure what I selected. So you’re thinking this is for the insurance…So I don’t know… Anyway the fine print is not a month, it is badda bing—the full time of the first selection you made. There is no way to back up and you don’t know until you hit send. This “subscription” is for the time period REGARDLESS if your insurance approves or not. LET THAT SINK IN…you won’t even see it unless you read it. AFTER they approve you to go through insurance approval. (I asked and no one has contacted me back days later. I also indicated I wanted to immediately back out as it didn’t say all this until the end…) I have sent several messages from within minutes until today. (Screenshots) I call today and was put on hold for a two hour back up. LET THAT SINK IN…then tell me if this may be a scam… Oh, as an update, they’ve already billed my credit card two months within 5 days. Just shy of $150. Then tell me what you think.

Meds promised in 7 - 14 days, NEVER received despite processed payment on May 17, 2024. Multiple complaint emails IGNORED after acknowledged receipt by the same form letter. Called IVIM repeatedly & always got a message that I would be 2 (TWO) HOURS on hold to speak to a live person. Instead each time my phone call was DISCONNECTED IMMEDIATELY. Worse received multiple emails for a Labor Day Monday Q&A that never existed. Waste of time & energy. Hours & Hours of my time wasted trying to get a response which could have been invested with another honest co. NOT compensated at alql.

My insurance covers Weygovy for weight loss, so I thought getting approval would be easy. I have PCOS, prediabetes, high cholesterol, and a BMI of 38. But I made a mistake on their form, which led to denial. I tried reaching out via text, voicemail, and email. They only responded via text with what seemed like an automated message, saying they resubmitted. But I got the same denial again. I guess I'll have to find a doctor to see in person since I can't talk to a real person even after leaving messages. I did have a video chat with their provider last week, but only if I pay out of pocket. They flooded me with text messages about the appointment and now keep reminding me to pay the invoice for the meds. It feels like they care more about payments than helping patients. If you want personal care, this isn't the place. You're just a number to them.

No matter what I do to contact this company I can never get through! I call and nobody answers and says it’ll be a two hour wait and then the phone hangs up even though I’m willing to wait on the phone for two hours! Chat doesnt work either…they claim to not. have time on there either and they just give you automated responses and it’s not a real person? So at this point I don’t know what to do because they talked me into me a three month subscription and now I don’t know how I’m ever gonna cancel. I guess I’ll just cancel my credit card and they won’t get another penny from me, but weight loss should not be this hard .

I've had loads of questions, contacted customer service many times, and they always replied quickly, giving full answers. My video visit was great, and their prices are awesome for high-quality meds. Also, their app is loaded with resources and widgets for support. They're great all around! Highly recommend!

The company's forms are perplexing, demanding information not found on my rx card. I couldn't proceed without providing details, forcing me to make educated guesses. This creates uncertainty about potential rejection due to the guesswork involved.

If I could I would give zero stars. I have been a patient since April of 2024. I have spent 2500.00 with IVIM. The last Bioboost order arrived with my medication shorted. I tried to call. IVIM not taking calls, the robot asks you to email or text. I emailed on 7/26. After back and forth the customer service agent Lauren, she quit replying and never gave me a solution to my shorted order. Then tried calling again, cannot get a human on the phone so I text through app. At this time I re explained everything to Tiffany Barr on 7/31. This is 6 days after original conversation. I asked to speak to management and that request was denied. She said give her a chance to fix this….Its now 8/2 and no response cant get through to a human on the phone lines again which is a continuing problem with IVIM. As a side note IVIM sells 3 month and a 1 month supply of the bioboost and out of 5 representatives not 1 could tell me the amount of biobost that is sold in each supply. They will take your money with zero clear explanation on the amount of injectable supplements you will receive. The last girl said the amount depends on what pharmacy who ships it. When I asked what ingredients were in the bioboost the representative couldn't answer that either. So they will sell supplements to customers but are unable to tell you what is in them. Im leaving out of the country for 3 months with out my supplements because of IVIM incompetence.

After a year and a half of gaining a LOT of weight from long Covid/POTS medications and depressive eating over my illness, My doctor suggested a GLP-1. I was hesitant, because of course you see all of the bad stuff in the media about it. I researched a bunch of different companies because I wasn’t going to get the prescription approved from my insurance. I finally settled on Ivim Health After my first telehealth visit because the nurse was incredibly informative and knowledgeable and helpful. Having worked in healthcare for many years myself, I was going to be picky. My first Month I was calling up almost every day because I Was nervous about almost everything. They were patient with me, held my hand through the entire process and we are now 21 weeks down and I have lost 30 pounds… Which is about 15 from my goal. I am still on the second lowest dosage, which most companies will try to push you to move up each month. Ivim was different in the sense that they told me not to move up unless I started to stop feeling the effects of the medication. That not only saved me money, but no one wants to take more medication than is necessary! I am healthier, happier, and I feel amazing. And I owe that to Ivim Health.

The website's speed left a bit to be desired. Additionally, providing users with a concise list of required items for a smooth start would be beneficial. I found myself repeatedly reaching into my purse for my credit card, insurance card, and driver's license at various stages, with a repeat for insurance information later on during photo submissions. Including a brief checklist of necessary items (including lab results, which I retrieved from the app) and an estimated application duration would greatly enhance the user experience.

I just had my session with Robin Langmaid, NP. She was really nice to talk to and made me feel at ease discussing a topic I usually find hard to talk about (my weight). Not only was she friendly, but she also knew a lot about the whole process and the medicines. I would highly reccommend her and this company.

The onboarding process at IvimHealth was surprisingly smooth and hassle-free. The initial consultation and paperwork were straightforward, setting a positive tone for my upcoming engagement. I'm eager to commence my journey with IvimHealth and optimistic about the experience ahead.

This company has made obtaining GLP1 medication a breeze—effortless, swift, and stress-free. Their process stands out as the simplest I've encountered. I suggest considering them for your needs. I'll provide updates on the ongoing process.

IVIM is a complete disaster. Please find another place. They do not answer calls or messages. I tried for weeks after they overcharged me $1,200. They make an appt fast for you and then you can never reach them again! The medication never came for me either and I ended up running out and even though paid, they missed sending it and it took weeks to get it. I am still fighting now to get money back from them they charged. My friend also went through them and had the same experience. I would stay far away from them and do not give them your credit card! I feel totally scammed by them!

I’ve had all good experiences with IVIM. A year ago, my mom was diagnosed with cancer, had surgery, and went into remission. Her doctor said that being overweight could lead to a return of the cancer. She’s lost 65 pounds and hasn’t had any issues for the past year. I believe this is partly because of the weight loss and lifestyle changes with this medication. I’ve also been losing weight and am working towards my goal. I really appreciate IVIM for improving both my life and my mom’s.

The meeting with Alyssa was really good. She gave answers my old provider never did and was more informative. So, I canceled my other program right after hanging up to start with IVIM Health!

I recently had a very disappointing experience with IVIM Health. I ordered a one-month supply of weight loss medication, spending $499, based on a recommendation from my previous weight loss company. The package was supposed to be delivered by UPS on August 21, 2024, at noon. However, when I got home, there was no package at my door or anywhere around my house. The UPS delivery notification stated that the package was “left at other,” which contradicts my delivery preferences for packages to be left at my front door. After filing a claim with UPS, I reached out to IVIM Health to inform them about the missing package. Unfortunately, their customer service representative, Megan, was not helpful and simply told me to file a police report. While I understand that issues can arise during shipping, I expected more support from IVIM Health in resolving this matter. Instead, I was left to handle the situation on my own, including filing an online police report with the North Las Vegas Police Department. Overall, my experience with IVIM Health has been frustrating and unsatisfactory, and I am hesitant to recommend their services based on this encounter.

I had my first appointment with the consultant which seemed fine (although they had me on hold for about 15 minutes). Was told I would get a text as soon as we hung to place my order. I never received it. Went to my portal and it states an order was never placed by the consultant. Over several days called multiple times. I kept getting a message I would be in line for 5 minutes or so. then after about 15 minutes, got a message they were too busy and to go to the chat feature and then it hangs up. Went to the chat feature which said to call them. Sent messages anyways through the portal and my account. After three days haven't heard from anyone.

Just had an amazing consultation with NP Collynne about kicking off my weight loss journey with Ivim. She took her time, answered all my questions, and made sure I understood everything. Felt super confident after our chat. Plus, I joined the weekly Live Q&A session which was super helpful. The moderator led an awesome discussion on how to keep up a healthy lifestyle as the seasons change from summer to winter. Lots of folks shared their tips and even some tasty recipes for Thanksgiving. Really appreciated the community vibe. Highly recommend giving it a shot if you're looking to make some changes!

Went to see Anna Katherine DNP-C the other day, and it was awesome. She really listened to what I had to say, which made me feel super comfortable. She knew a ton about everything and shared so much helpful info with me. Answered all my questions without rushing, so I felt confident about my weight loss journey. It's rare to find someone who gives you such personalized care. Definitely looking forward to my next visit and sticking with this amazing team. Highly recommend if you want someone who truly cares.

Just saw Marie, NP, and wow, what a difference. She really took the time to get what was going on with me. Felt like she cared and wanted to help, not just rush me out the door. She kept checking in on me until everything was sorted out. Marie was super friendly, professional, and warm—like genuinely interested in making sure I was okay. It’s rare to find someone who goes the extra mile like that. Definitely recommend her if you need someone who actually listens and helps.

I had a session with Stephanie, a NP at Ivím Health, to go over my progress and ask about a nutrition concern. She was very informed and asked helpful questions, showing a real interest in my progress. After our meeting, I felt more confident about my nutrition decisions. It was simple to connect with her; I just entered the virtual waiting room and met with her shortly after. Really appreciate Ivím and what they provide.

As a 49-year-old mother of 5 girls (17,17,17,16 and 9), time and money slip away fast. As I near 50, I made a promise to save a little of both for myself...it’s a real challenge. The payment plan from Ivim Health has made it way simpler for me to focus on improving my health. Up to now, the whole journey to get the care and tools I need has been much more manageable than other weight loss programs I've tried.

I had my first consult with NP Boothe, and she appeared quite informed and attentive to my needs. She understood my current medications and spoke honestly with me. I didn't feel hurried. My appointment was on 7/17, and I haven't gotten any follow-up messages pressuring me to order. I received texts and emails every day before my appointment, but none since, and I appreciate not having the extra messages.

Taylor was really nice and supportive during my experience. She is friendly and knows a lot. She answered everything I asked and gave some useful tips. I enjoy using IVÍM! Their prices are fair, and their app works great. It lets me monitor my meals, weight, and other things. I like being able to talk to a specialist whenever I need, and I can also connect with people who are in the same boat as me.

Had my first meeting with Latasha Evans, NP this morning. She is great! Latasha is super nice and she made it really simple to begin. She went over everything, replied to all my questions about GLP-1 compound semiglutide, and the costs for the program. I picked the 3 month kickstart. I am excited to get my order soon. Thank you Latasha, I am ready to start my weight lost journey!

Checking in at 2 weeks! I wanted to find out if I should keep the same dosage or up it, as I haven’t lost any weight. However, since I’m seeing some other positive results, like less nicotine craving, fewer gout pain episodes, and reduced swelling in my ankles, I was advised to stick with this dose for the rest of the 4 weeks!