Etrailer.com

Great company, sketchy shipping. eTrailer is great, the products and support are excellent. My only complaint is with shipping. USPS is by far the worst of the major carriers. For example, the part that I ordered from eTrailer was a bracket that needed to be welded to my RV. I placed the order and the estimated delivery date was 4/29 so I scheduled the welder to come out on 5/2 to allow a few days for delays. USPS sent delay alerts twice and the package eventualy got delivered on 5/9 so I had to reschedule the welder multiple times and postpone my RV trip for a week. Personally, I'd rather pay for FedEx ground than free USPS shipping because FedEx and UPS are generally much more reliable.

I’ve had good experiences before, but this last one was a real mess. Dealt with Cody in customer service—he was no help at all. Bought a hitch extension, and the pin hole didn’t match my receiver. Never had issues with other hitch attachments on my vehicle. Thought it was a manufacturing error, but Cody argued and made me send loads of pics to prove it. After I did, he basically said, “We can’t help, send it back.” Sent it back and still waiting on my refund. Ended up buying a Blue Ox hitch extender from NAPA, which fits perfectly. Could’ve gotten it from them if Cody knew his stuff. Definitely thinking twice about buying from here again.

Man, ordering from E-trailer was a breeze. Got my hitch in no time, and it fit perfectly with the existing holes in my Mustang's frame. The kit even came with all the special tools you need, which was super handy. Instructions were spot-on, clear as day. Now, installing it on my 2012 Mustang? That was a whole different story. Took a lot of patience and steps. The install itself took me around 3 hours, and running the power wire to the trunk? That added another 2 hours. Hooking up the harness, though, was a quick 30-minute job. All in all, super satisfied with the product and the clear directions.

The overall experience was really good. The instructions, the cost, and the details were spot on as advertised. It fit my 2017 Subaru Crosstrek without the need to remove the muffler. The kit included all the parts and some cool hardware to help pull bolts through. There was this wire spring that worked pretty well, very simple to use. A week after installing, I checked the bolts and they stayed tight. The videos helped give me the confidence to do it myself and save money instead of going to the dealer just to fasten 4 bolts. Super easy, would purchase again!

Installing the hitch was surprisingly smooth, even the wiring harness wasn’t too tricky. But then came the 4flat connector, and it just wouldn’t fit through the slot in the bracket, no matter how much I tried. I got the 118144 bracket, and it only had one angled piece and some screws. Turns out, there’s another part to this system that I didn’t know about. They really should mention that somewhere. It's frustrating to get halfway and then hit a wall because of missing info. Could’ve saved a lot of time if the instructions were clearer.

Ordered Blue Ox Safety Cables, model #BX88207, from their site. Said they could handle 7,500 pounds, but the docs in the box said just 5,000. Kinda sketchy, right? Tried to leave a review to point out the mix-up, but they never posted it. It's been over two weeks since I flagged it, and the product page still has the wrong info. Feels like they don’t care much about accuracy or customer feedback. Losing trust here, guys. Not cool when you're relying on accurate specs for safety gear. Fix it, please.

I recently bought a 2025 Toyota Camry 1 1/4” hitch from these guys when no one else had it. The model's pretty new, so I was worried I wouldn't find what I needed. The whole process was a breeze – ordered it, shipped quickly, and it fit perfectly with no hassle. Had a chat with their team, and they knew their stuff, super helpful. Honestly, I don't see how you could go wrong with them. If I could, I'd give them 6 stars! Definitely planning on shopping with them again.

I got a 2023 Jeep Grand Cherokee and planned to go on vacation 4 days before the expected delivery date. I was concerned it might not come on time or fit my vehicle. But it showed up right on schedule with the delivery tracker. I had it set up 2 days before our trip, and it made a big difference for my family, avoiding being squished in the truck for a 4-hour drive to the Jersey Shore. Definitely recommend Etrailer. Thanks!

Man, searching for these step pads locally was a nightmare. Everyone kept saying they were impossible to find. I was ready to give up when I stumbled upon etrailer.com. They had exactly what I needed, which was a huge relief. Placed my order and, to my surprise, it arrived pretty quickly. It was such a hassle dealing with local stores for months, and etrailer.com saved the day. Thanks for having the parts I needed!

Etrailer was very well-informed about what I required for my new truck and trailer setup. I reached out to the parts manufacturer, but they were clueless about the hitch clearance problem. Etrailer gave me the correct info, noting that Ram 1500 models such as the Dayton edition, Rumble-Bee, and SRT-10 have ground effects that could block the hitch, so that part has to be taken off!

Navigating the website was a smooth process, and locating the product I needed was straightforward and swift. After placing my order, I received timely updates regarding the delivery schedule. True to their word, the package landed on my doorstep in perfect condition. Outstanding service, competitive prices, and the bonus of complimentary shipping make for a triple win scenario!

Ordered from this place again, and it was fantastic as usual. Browsing the site was a breeze, and I got exactly what I needed, right on time. The product info online was super helpful, making it easy to pick the right thing. Had a few questions, and the etrailer team really knew their stuff and were incredibly helpful. Can't beat the service and reliability.

The RV toilt arived in a timely maner and was well packaged. It was better than I expected and fit our RV Bathrom perfectly as a replacement. Nevr had a bad experence with etrailer. Just a relible online shoping experence where you know exactly what you’re going to get every time.

ALWAYS A PLEASURE DOING BUSINESS WITH eTRAILER. FAST SHIPPING AND DELIVERY. COMPETITIVE PRICING AND IF THERE IS EVER A PROBLEM WITH YOUR ORDER (LIKE ME ORDERING THE WRONG ITEM) THEY MAKE IT EASY TO GET THE CORRECT PART

Kyle looked at the images I sent and suggested a great fix for the issue I faced. The crew at etrailer supports their products and goes all out to make sure you’re getting the correct part for your trailer.

My experience with etrailer has been good. They have stuff for my trailers and my truck. The workers know a lot and they send orders fast. I buy from them for trailers mostly.

Kevin was helpful, quick and courteous. Thank you for providing the information we needed to make the decision that was right for us.

Quick delivery, good products. Great videos that cover all details and demonstrate testdrives, setup, and more.

The part I received didn't fit my needs. I'd appreciate a refund, as I haven't used the part. Shame.